GP ReceptionistNHS

Job summary

A Receptionist role at Stanhope Mews West Surgery in South Kensington is a high-paced, patient-facing position within a large and "high-performing" GP practice (serving approximately 16,000 patients). The role is central to the surgerys daily operations, acting as the primary link between the public and the clinical team.

Core ResponsibilitiesThe role is broadly divided into front-of-house service and essential medical administration:

• Patient Interaction: Greeting patients warmly, managing the check-in/out process, and handling sensitive inquiries both in person and via the telephone.
• Appointment Management: Scheduling and canceling appointments using the practices clinical software (SystmOne ). This includes managing "urgent consultation" requests and signposting patients to the correct healthcare professional.
• Medical Records & Data: Maintaining accurate electronic patient records, scanning clinical correspondence, and ensuring strict confidentiality (GDPR compliance).
• Operational Support: Ensuring the waiting area is tidy, managing incoming mail/emails, and assisting with the "opening" or "closing" of the surgery premises.

Main duties of the job

Role SummaryThe primary objective of the Receptionist is to act as the professional "front of house" for the surgery. You are responsible for ensuring patients access the correct healthcare services efficiently while maintaining a friendly, welcoming, and helpful environment both in person and over the phone.

Key Responsibilities1. Patient Interaction & Navigation

• Front Desk: Greeting patients and visitors, directing them to the appropriate clinician or service.
• Appointment Management: Operating the practices booking system to schedule appointments, home visits, and telephone consultations.
• Effective Communication: Acting as a bridge between patients, the primary care team, and external agencies (like hospitals or social services).

2. Administrative Support

• Document Processing: Managing incoming/outgoing mail, filing paperwork, and scanning documents into patient records.
• Data Entry: Recording and allocating clinical information accurately within the computer system.
• Prescriptions: Processing repeat prescription requests according to practice guidelines.
• Logistics: Ordering stationery, restocking consulting rooms, and providing general clerical help (photocopying, word processing).

3. Facilities & Security

• Premises Management: Handling the opening and locking up of the surgery and maintaining site security.
• Environment Maintenance: Keeping the reception and waiting areas tidy, updating notice boards, and ensuring the kitchen area is clean (including loading/unloading the dishwasher).

Job description

Job OverviewThe Medical Receptionistis the first point of contact for our Practice. Your goal is to provide a professional, welcoming environment for patients while ensuring the efficient coordination of healthcare services. You will facilitate clear communication between patients, the clinical team, and external healthcare agencies.

Key Responsibilities1. Patient Services & Reception

• Front-of-House: Greet patients and visitors warmly, directing them to the appropriate clinician or service.
• Appointment Management: Maintain the practice scheduling system, processing requests for appointments, home visits, and telephone consultations.
• Communication: Manage incoming and outgoing mail, take accurate messages, and handle telephone inquiries efficiently.
• Prescription Support: Process repeat prescription requests according to practice guidelines, coordinating with the Patient Liaison Officer.

2. Administration & Data Management

• Records: Maintain accurate filing systems (digital and physical) and ensure timely data entry into patient records.
• Clerical Support: Provide general assistance to clinical and management staff, including word processing, scanning, and photocopying.
• Supply Management: Monitor and reorder stationery and medical supplies to ensure the practice remains fully stocked.

3. Practice Operations & Maintenance

• Security: Manage the opening and locking of premises and adhere strictly to security protocols.
• Environment: Keep reception, waiting areas, and notice boards tidy. Ensure consulting rooms are cleared and restocked daily.
• Facilities: Assist with staff refreshments and maintain cleanliness in the kitchen area.

Professional StandardsConfidentiality & TrustYou will have access to sensitive patient data and business information. You must:

• Maintain absolute confidentiality regarding patient and staff records.
• Only share information with authorized individuals in line with Practice policies and data protection legislation.

Health, Safety, & Quality

• Risk Management: Identify and report potential workplace hazards and adhere to infection control procedures.
• Quality Control: Take accountability for your work, suggest improvements for team performance, and participate in clinical audits when required.
• Inclusivity: Respect the privacy, dignity, and diverse needs of all patients and colleagues, providing non-judgmental support to everyone.

Development & Communication

• Growth: Participate in annual performance reviews and take ownership of your professional development and training.
• Collaboration: Communicate clearly and effectively with team members and adapt your communication style to meet the specific needs of patients (e.g., those with hearing or language barriers).

About us

Stanhope Mews West Surgery is a prominent, high-performing GP practice in South Kensington. As a teaching practice, the team structure is designed to balance high-volume patient care with clinical education and mentorship.

The team is characterized by a multidisciplinary approach, where GPs, specialized nurses, and a robust administrative wing collaborate to serve approximately 16,000 patients.