Patient AdministratorsNHS

Cambridge, CB1 9HR Permanent £13.36

Posted 9 September 2026 Closing date 9 October 2026

Cambridge Rail Station (1.8 miles, direct) Luton Airport DART Station (31.7 miles, direct) The Guineas Bus Station (10.5 miles, direct)

Job summary

Working Hours:

Full/Part time positions available:

Max 37.5hrs per week per position

Standard shift timings: 8am to 6.30pm

Monday to Friday available

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.

To be responsible for undertaking a wide range of administrative duties and the provision of general support to the surgery team. Duties can include but are not limited to, greeting patients and signposting, booking appointments, processing of information and assisting patients as required. This will include a mix of patient facing and clerical duties.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the surgery team, liaising with outside organisations such as secondary care and community providers.

Main duties of the job

To function as the Patient Administrator for Cherry Hinton Medical Practice, liaising with clinical staff & patients as required, working with the GP Clinical System - SystmOne
Monitoring the practice appointment system
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Providing a front of house first point of contact for patients within the reception area
Processing repeat prescription requests
Processing Accurx Online Triage bookings
Enter and read SNOMED CT code data taken from clinical letters
Patient data entry allocation & collation; processing and recording information in accordance with CGPN procedures
Offer general clerical assistance to Cherry Hinton Medical Practice in all aspects of practice delivery and project a positive and friendly image to patients and colleagues, either in person or via the telephone
Supporting Secretarial cover as required
Support other members of staff, providing cover during staff absences
Action incoming emails when necessary
Always observe patient confidentiality
Be familiar and comply with all Health and Safety rules and guidance policies
Ensure computer/written records are accurately maintained and securely stored
Other duties as necessary for the efficient operation of the surgery
Undergo mandatory training as may be required to develop your skills and abilities
Act in accordance with the CGPN rules and code of conduct

Job description

Role Summary:

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.

Main Duties and General Administrative Responsibilities:

To function as the Patient Administrator for Cherry Hinton Medical Practice, liaising with clinical staff & patients as required, working with the GP Clinical System - SystmOne
Monitoring the practice appointment system
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Providing a front of house first point of contact for patients within the reception area
Processing repeat prescription requests
Processing Accurx Online Triage bookings
Enter and read/SNOMED CT code data taken from clinical letters
Patient data entry allocation & collation; processing and recording information in accordance with CGPN procedures
Data entry of new and temporary registrations and relevant patient information as required
Offer general clerical assistance to Cherry Hinton Medical Practice in all aspects of practice delivery and project a positive and friendly image to patients and colleagues, either in person or via the telephone
Supporting Secretarial cover as required
Support other members of staff, providing cover during staff absences
Scan patient-related documentation and attach scanned documents to patients healthcare records
Action incoming emails when necessary
Always observe patient confidentiality
Be familiar and comply with all Health and Safety rules and guidance policies
Ensure computer/written records are accurately maintained and securely stored
Other duties as necessary for the efficient operation of the surgery
Undergo mandatory training as may be required to develop your skills and abilities
Act in accordance with the CGPN rules and code of conduct

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, CGPN staff and other healthcare workers. They may also have access to information relating to CGPN as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of CGPN may only be divulged to authorised persons in accordance with CGPN policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the CGPN Health & Safety Policy, to include:Using personal security systems within the workplace according to CGPN guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with CGPN procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by CGPN as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within CGPN, and will:

Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly

This role description is intended as a basic guide to the responsibilities of the post and is not exhaustive and may be subject to review in consultation with the post holder.

About us

Welcome to Cherry Hinton Medical Practice and CGPN

Cherry Hinton is a traditional Cambridge practice supporting face-to-face high-quality consulting, that is led by a GP Federation; Cambs GP Network, CGPN, so you can focus on patients.

We understand for you to deliver high quality care you need an environment that allows you to thrive! That means feeling valued and protected, which is why all of our GPs work to the BMA salaried model contract and detailed job plan, which means; 15minute appointments; 80% of clinical correspondence, all private work outsourced; in-house pharmacy teams for the med reviews; adopter of Cambs LMC/BMA guidance to protect you from workload dumps.

We have an excellent team of GPs, Pharmacy team, PCN Physio, SPLW/Care-coordinator and full in-house management team. Together we enjoy social events, group training events and daily protected clinical meetings.

CGPN is a Federation of Practices across Cambridge with a social enterprise ethos, wholly owned by our local member practices. CGPN adopted Cherry Hinton Medical Practice 2years ago, since the practice has seen massive improvements in QOF achievement (95+%), turnaround in FFT/PPG feedback (now excellent!) protected workloads for clinicians (focus on supporting clinicians to deliver holistic longitudinal care), a revitalised non-clinical and management team. Come and join us to be part of this fantastic, revamped practice!

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