Healthcare Assistant/PhlebotomistNHS

Job summary

Petroc Group Practice is seeking a passionate, adaptable, and proactive individual to work under the supervision of the practice nurses strictly in accordance with specific practice guidelines and protocols.

The HCA role assists the practice clinical team in the provision and delivery of prescribed programmes of care.

You will liaise closely at all levels within the practice team.

To be responsible for the care you deliver but accountable to the trained nursing team.

Maintain clinically accurate records and running clinics.

Effectively manage own time, workload, and resources.

Reflect on own and team activities to identify risks, enhance performance and improve quality of patient care.

Main duties of the job

Main duties of the job

Required to undertake;

• Phlebotomy
• Blood Pressures
• ECG's
• Process Samples

Essential

• Care certificate
• NVQ2

Desirable

• AMBPs
• Foot checks
• Trained in EMIS and ICE

Job description

CLINICAL DUTIES:-

Phlebotomy

ECG recording

Blood pressure monitoring

Flu/pneumonia vaccinations under PSD

B12 injections under PSD

Urinalysis

Chaperoning

Basic wound care

Diabetic foot checks

Preparation and processing of laboratory specimens i.e. msu, sputum, faeces, semen

Preparing medical equipment by ensuring infection control procedures are adhered to

Removal of sutures/clips

Ensure clinical waste collection runs smoothly, reporting any problems to the nurse manager/s and ensure sharps bins are ready for collection

Work strictly within the guidelines and boundaries that are set, referring to nurse managers or GP for any clinical decisions that are to be made.

Maintaining a professional attitude at all times towards patients and displaying an understanding and a caring attitude.

Assist GP in providing minor surgery sessions, coil fits and implant fitting when called upon.

Prioritize health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care.

Recognize adult and child safeguarding situations and act appropriately and also know who the practice safeguarding leads are.

NON-CLINICAL DUTIES:-Maintain general tidiness and cleanliness of nurses and treatment rooms, ensuring the room you have been working in is stocked and ready for the next session

To have a thorough knowledge of Practice procedures

To work in accordance with written protocols

Ordering of clinical supplies where appropriate

Vaccine/cold chain storage, monitoring and recording.

Checking calibration due dates for equipment

Maintain accurate and timely records, ensuring you are compliant with the practices IT system

Attend and participate in nurse meetings

Ensure mandatory training is up to date

Responsible for own time management

To assist in seasonal and special projects as requested e.g. flu campaign

To undertake any other duties appropriate to the post as required by the nurse manager/s or Partners.

CONFIDENTIALITY:-In the course of seeking treatment, patients entrust us with , or allow us to, gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in the job description, the post holder may have access to confidential information relating to patients and their care, practice staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as confidential.

Information related to patients, carers, colleagues, healthcare workers or the business of the practice may only be divulged to authorised persons, in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

HEALTH AND SAFETY:-The post holder will assist on a range of health promotion, addressing their own and others health and safety and infection control needs as defined in the practice health and safety policy and the infection control policy and published procedures. This will include but not be limited to:-

Using personal security system within the workplace according to practice guidelines

Awareness of national standards of infection control and cleanliness and regulatory/contractual/professional requirements and good practice guidelines identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedure, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Demonstrate due regard for safeguarding and promoting the welfare of children and vulnerable adults.

COMMUNICATION:-The post holder should recognize the importance of effective communication within the team and will strive to:-

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

EQUALITY AND DIVERSITY:-The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:-

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation

Respect the privacy and dignity, needs and beliefs of patients, carers and colleagues

Behave in a manner that is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

PERSONAL/PROFESSIONAL DEVELOPMENT:-The post holder will participate in any training programmes that are relevant to their role and required to keep them up to date with current practice

Participation in annual individual performance reviews and interim reviews.

Will take responsibility for own development, learning and performance and demonstrate skills and activities to others who are undertaking similar work.

Ensure all mandatory training is up to date.

QUALITY:-The post holder will strive to maintain quality within the practice and will:-

Alert other team members to issues of quality and risk

Assess own performance and take responsibility for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to Improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

About us

The Petroc Group Practice has 4 sites, Padstow, St Columb Major, St Merryn and St Columb Road.

We are a dispensing practice based in north Cornwall in quite a rural setting. On the beautiful, and hard to beat, north Cornwall coast, we are no Doc Martin. With a population of just over 17,000 we are keen to provide our patients with the services they need, improve patient outcomes and to give continuity of care.

We are a friendly and supportive team, with lots of experienced members of staff that are on hand for advice and assistance.

We have a varied group of clinicians, with GP Partners, salaried GPs, Medical students and Registrars, sitting alongside Paramedics, Social Prescribers, Clinical Pharmacist, ANP's, HCA's and all our dispensers, admin and secretarial teams.