Compassionate Neighbours CoordinatorNHS
Job summary
Reduce loneliness.
Build connections.
Change lives.
Are you passionate about bringing people together and making a real difference in your community? Do you have experience coordinating volunteers, building partnerships and supporting people who may be facing loneliness, serious illness or the end of life? At Keech Hospice, we're looking for an enthusiastic and compassionate Compassionate Neighbours Coordinator to lead and grow our award-winning community programme. You'll recruit, train and support volunteers who provide friendship, companionship and connection to people who need it most.
Main duties of the job
Recruit, train and support Compassionate Neighbour volunteers
Match volunteers with individuals who would benefit from companionship and connection
Develop relationships with healthcare, social care, voluntary and faith organisations
Promote the programme across our communities and stakeholders
Monitor impact, maintain records and contribute to service development
Help create compassionate communities
Job description
Participate in local / regional / national networks relevant to this role.
Consistently and regularly communicate with the Hospice care services teams to identify possible beneficiary referrals.
Consistently and regularly communicate with the Hospice services teams to identify possible beneficiary referrals to the programme.
Be responsible for distribution of web-based information and hard copy materials which describe the Compassionate Neighbours project.
Liaising closely with the Communications Team, Fundraising and other key individuals within the Hospice to encourage engagement of local people in target communities.
To be a point of communication for matched Compassionate Neighbours and community members, dealing with any problems if/ as they arise.
Provide regular supervision, peer-support opportunities and reflective spaces for volunteers
Develop, coordinate and sustain a Compassionate Neighbour programme within defined local areas
Recruit, train and match volunteers with people who may benefit from social companionship through 121 and or hub support
Monitor and support Compassionate Neighbour relationships to ensure quality, safety and wellbeing
Recruit, train and manage key volunteers.
Maintain accurate records in line with GDPR and provide required service data and reporting.
Lead on volunteer recruitment, training and retention, working with volunteering team to onboard volunteers and manage via Volunteer Management System.
Ensure volunteers feel valued, supported and confident in their role
To attend outreach events as required, to highlight the service and encourage connections with new Compassionate Neighbours as well as referrals of Community Members.
Build strong relationships with community groups, health services, social care and VCSE partners
Promote the Compassionate Neighbours model locally and support awareness-raising activities
Work collaboratively to identify people who may benefit from connection and companionship
Ensure safeguarding policies, risk assessments and lone-working procedures are followed
Maintain accurate records, case notes and impact data in line with GDPR requirements
Respond appropriately to concerns, boundaries or changes in peoples needs
Assessing Community Members suitability for the programme and carry out home visits and regular check in Monitoring, Evaluation & Reporting
Collect qualitative and quantitative data to demonstrate impact
Contribute to reports for funders, partners and internal stakeholders
Use learning and feedback to continuously improve the programme
About us
Keech Hospice provides free specialist palliative and end of life care for people of all ages. We support adults in Bedfordshire. Children and their families in Bedfordshire, Hertfordshire, and Milton Keynes. At home, in hospice, or wherever were needed. As a teaching hospice, our exceptional people, training, and facilities are helping local communities to live and die well.