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Tamworth Customer Service & Admin

Student Inclusion AdministratorCouncil

37 hours/week £23,792 - £24,337 per annum pro rata of £26,707 - £27,319 per annum
Posted 15 September 2026 Closing date 25 September 2026

It’s an exciting time to join University College Birmingham. Our Further Education provision has expanded significantly, and we are establishing a new FE Inclusion Team to strengthen early intervention, improve coordination and provide consistent support across the College.

We are seeking organised and responsive Student Inclusion Administrators to provide the systems, communications and administrative support that will enable the team to operate effectively.

You will help maintain accurate student records, coordinate meetings and communications, support attendance and intervention processes, and produce information that allows the team to monitor actions and impact.

This is an important role at the centre of a new service. Your attention to detail, discretion and ability to keep people and processes connected will directly support timely interventions and positive student outcomes.

Who We’re Looking For

  • Organised and able to manage competing tasks and deadlines
  • Accurate and attentive to detail
  • A clear, sensitive and professional communicator
  • Comfortable handling confidential and sensitive information
  • Able to provide a helpful and learner-centred service
  • Confident using standard digital systems and willing to learn ProMonitor
  • Reliable and committed to following actions through to completion
  • Able to use initiative while recognising when an issue needs to be escalated
  • Committed to equality, inclusion and treating every learner with dignity and respect

Roles will be aligned to Vocational STEM, Vocational Service Industries and the Sixth Form. Please note we have 2.5 roles available

Standard Information

UCB is an equal opportunities employer.

University College Birmingham is proud to be TEF rated Silver, with a Good Ofsted rating

UCB has achieved the Investors in Diversity Bronze Award.

You may need to obtain permission to work in the UK if you don’t already have the unrestricted right to work in any role. There are various types of visa which include the right to work. You can check if you need a UK visa using the Government’s online tool and find information about UK visa routes and the eligibility criteria that must be met for each route Work in the UK - GOV.UK (www.gov.uk). All staff are required to prove their right to work in the UK before they start work.

All applicants for employment at the University will be expected to undertake an Enhanced Check with the Disclosure and Barring Service prior to commencement.

All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.

Position type: Full Time Term Time
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