Medical Secretary/Referral AdministratorNHS

Job summary

The Medical Secretary / Referral Administrator plays a key role in supporting clinicians and ensuring patients receive timely access to secondary care services. The post holder will be responsible for processing referrals, managing clinical correspondence, liaising with hospitals and other healthcare providers, and providing administrative support to GPs and the wider clinical team.

We are looking to recruit two new members to the team.

Main duties of the job

The role requires excellent organisational skills, attention to detail, and the ability to manage a varied workload while maintaining confidentiality and delivering a high standard of patient care and customer service.

Job description

The Medical Secretary / Referral Administrator is responsible for providing administrative and secretarial support to clinicians while ensuring patients receive timely and appropriate access to secondary care services. The role involves processing referrals, managing clinical correspondence, maintaining accurate patient records, and acting as a key point of contact between patients, GPs, hospitals, and other healthcare providers.

The post holder will manage referrals through NHS systems, support patients with referral enquiries, and undertake a range of medical secretarial duties including handling correspondence, actioning clinical tasks, and maintaining confidentiality at all times. Strong organisational, communication, and IT skills are essential, along with the ability to work effectively in a busy healthcare environment.

Previous administrative or healthcare experience is required, with NHS, General Practice, e-Referral Service (e-RS), and SystmOne experience desirable. The successful candidate will demonstrate professionalism, compassion, attention to detail, and a commitment to delivering high-quality patient care and service improvement.

The role may require working across the four sites of ACF Medical Group to support operational needs.

About us

Are you looking to join a friendly, forward thinking training practice who are committed to providing and developing a high-quality service? Then ACF Medical Group is for you!

Angmering, Coppice and Fitzalan Medical Group (ACF) is a recently merged practice and now has a patient population of 29,500 patients. All the practices are situated in a great location on the South Coast. ACF holds an abundance of knowledge with a team of 5 Partners, 14 Salaried GPs and a supportive mulit-disciplinary team which includes an experienced and established nursing team, prescribing paramedics and a prescribing team. There is a large, developed team that support our reception and administrative areas across all sites.

We value a work life balance and work closely with each other to support when needed. The role is a great opportunity to also work closely within a team of highly skilled secretaries and administrators.