DispenserNHS

Pontycymer, CF32 8NN Permanent £12.85 to £13.05

Posted 8 September 2026 Closing date 31 October 2026

Garth (Bridgend) Rail Station (2.7 miles, direct) Minehead (West Somerset Railway) (28.7 miles, direct) Maesteg Bus Station Stand 1 (3.1 miles, direct)

Job summary

We are seeking a motivated, reliable, and patient-focused individual to join our friendly dispensary team. This is an excellent opportunity to play a key role in supporting the health and wellbeing of our local community within a busy and rewarding healthcare environment.

As a Dispenser, you will process repeat prescription requests, respond to medication queries, and safely dispense medicines and appliances, including monitored dosage systems. You will help ensure high standards of medicines management by maintaining stock levels, actioning drug safety alerts, supporting controlled drug procedures, and ensuring medicines are stored and handled safely in line with practice policies and legal requirements.

The role also involves ordering medicines, managing stock rotation, arranging the safe disposal of returned or expired medication, and supporting quality improvement through dispensary audits and DSQS participation. You will work closely with patients and the wider practice team, including undertaking DRUMS consultations to help patients get the most from their medicines.

We are looking for someone with excellent attention to detail, strong organisational skills, and a commitment to delivering outstanding patient care. If you enjoy working as part of a supportive team and want to make a genuine difference in your community, we would love to hear from you.

Apply today and help us continue delivering safe, effective, and compassionate care to our patients.

Main duties of the job

Based across Bettws and Llangeinor Dispensaries, this role offers an excellent opportunity to become part of a friendly, supportive practice team dedicated to delivering high-quality patient care to our local communities.

As a Dispenser, you will play a key role in ensuring patients receive their medications safely, accurately, and efficiently. Your responsibilities will include processing repeat prescription requests, dispensing medicines and appliances, preparing monitored dosage systems, managing medication stock levels, ordering supplies, and maintaining strict medicines governance and controlled drug procedures. You will also support patients with medication queries, undertake medication reviews (DRUMS), contribute to quality assurance programmes and audits, and help maintain a safe, organised, and compliant dispensary environment.

Alongside your dispensary duties, you will work collaboratively with clinicians and colleagues across the practice, providing excellent customer service to patients both in person and over the telephone. The successful candidate will demonstrate a commitment to confidentiality, teamwork, professionalism, and continuous improvement, helping to ensure the smooth running of the practice at all times.

Job description

General duties across all roles:

It is the responsibility of each staff member to assist in the smooth running of the Practice in general, and to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone.
To act with the strictest confidentiality regarding all aspects of patient care and practice business
To recognise peoples needs for alternative methods of communication and respond accordingly
To facilitate patients accessing the clinical care provided by the practice
To support the GPs and Nurses in providing that care
To ensure that all visitors and telephone callers to the practice are greeted professionally
To deal with patient enquiries efficiently and courteously
To ensure all telephone calls are managed appropriately
To access patient medical records where needed
To assist with maintenance and security of the premises
To keep up to date with policies and procedures within the practice
To assist in the training of colleagues (demonstrating own tasks)
To act as a chaperone to a clinical colleague for patient examinations
To assist in collecting data for audits
To participate in staff meetings
To participate in staff training
To keep updated in basic life support and putting that basic life support training into use during times of emergency
To participate in appraisal including taking responsibility for maintaining a record of own personal and/or professional development
To take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
To assess own performance and take accountability for own actions, either directly or under supervision
To contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
To have a thorough knowledge of all practice policies and procedures
To work in accordance of written protocols
To provide administrative support for clinical staff.
To support colleagues in workload when needed
To prepare equipment for calibration and PAT testing
To participate actively in no blame significant event analysis
To ensure building security/premises at the end of the day and ensure the building is totally secured, internal lights off and alarm activated.
To carry out any other duties agreed between employee and the practice to ensure the smooth running of the practice
To keep own work areas and general/patient areas free from hazards
To report potential risks identified
To participate in the overtime rota to cover staff sickness and holidays
To make refreshments
To undertake any other reasonable duty as needed

Dispensers only

To ensure that the dispensary is kept tidy and well organised at all times
To open and close the dispensary
To work under the directives of the dispensary SOPs, reporting any non- compliance in keeping with practice procedure
To take orders for repeat prescriptions and acute medication queries
To dispense drugs and appliances
To ensure all dispensed items are checked.
To fill and dispense monitored dose systems
To ensure that drug alerts are actioned promptly
To undertake opportunistic health promotion of patients
To maintain stock check and rotate dates on stock
To maintain security of drug stock
To maintain CD registers and strict CD stock control
To arrange safe disposal of out of date and retuned drugs
To arrange the safe destruction of out of date and returned controlled drugs
To provide a list of near dated stock to clinicians
To undertake DRUMS with patients
To participate in DSQS
To participate in dispensary audit
To order drugs from wholesalers ensuring adequate though not excessive stock levels
To ensure that stock is received and stored in an appropriate manner in accordance with manufacturers instructions
To return unordered or damaged stock to suppliers
To assist the stock taker where necessary
To complete the end of month WP34
To count and tabulate all PA items
To prepare delivery items for the delivery driver
To clean the dispensary

About us

Cwm Garw Practice is a well-established dispensing GP practice serving a rural and semi-rural population in Wales. We provide comprehensive General Medical Services (GMS) and pride ourselves on delivering high-quality, patient-centred care within NHS Wales.

As a dispensing practice, we offer an integrated service to our patients, supported by an experienced and efficient dispensary team. We work closely with our local Primary Care Cluster, community services and secondary care colleagues.

Our multidisciplinary team includes GPs, practice nurses, pharmacists, HCAs, care coordinators, dispensary staff and a strong administrative and management team. We actively promote staff wellbeing, professional development and sustainable working practices.

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