Care NavigatorNHS

Job summary

A GP Receptionist is the first point of contact for patients and visitors attending a medical practice. The role involves providing excellent customer service, managing appointments, handling patient enquiries, and supporting the smooth day-to-day running of the surgery.

Main duties of the job

Key Responsibilities

• Greeting patients and visitors in a professional and friendly manner.
• Booking, amending, and cancelling appointments.
• Answering telephone calls and responding to patient enquiries.
• Updating and maintaining patient records accurately.
• Processing prescription requests and directing them to the appropriate team.
• Managing incoming and outgoing correspondence, including emails and letters.
• Handling confidential patient information in line with GDPR and NHS policies.
• Liaising with GPs, nurses, and other healthcare professionals.
• Assisting patients with registration and administrative forms.
• Managing waiting room flow and ensuring patients receive appropriate assistance.

Job description

Medical Receptionist

Hours:37.5 hours per week, happy to discuss

Salary: £12.80

Job Overview

We are looking to recruit a friendly, enthusiastic, and reliable Receptionist to join our busy team.

This is an excellent opportunity for someone looking to begin a career in general practice. Previous experience working in a GP surgery is essential, we useSystmOne clinical system.

As the first point of contact for our patients, you will play an important role in providing a professional, caring, and efficient service, ensuring patients receive the support and assistance they need.

Main Duties and Responsibilities

• Welcome patients and visitors in a friendly, professional, and compassionate manner.
• Answer telephone calls promptly and deal with patient enquiries courteously and efficiently.
• Book, amend, and cancel appointments using the practice clinical system.
• Receive and process prescription requests in accordance with practice procedures.
• Signpost patients to the most appropriate clinician or service.
• Maintain accurate patient records while ensuring strict confidentiality at all times.
• Carry out general administrative duties including scanning, filing, photocopying, and document management.
• Work closely with GPs, nurses, and the wider practice team to support the smooth running of the practice.
• Help maintain a welcoming, safe, and organised reception environment.
• Knowledge of prescriptions

About us

Queensview Medical Centre is a well-established GP practice providing high-quality primary healthcare services to a patient population of just under 10,000 registered patients. The practice is committed to delivering accessible, patient-centred care and supporting the health and wellbeing of the local community.

The surgery offers a wide range of NHS services, including GP consultations, chronic disease management, vaccinations and immunisations, cervical screening, health promotion, and preventative healthcare. Patients are supported by a multidisciplinary team that works collaboratively to ensure safe, effective, and compassionate care.

As a busy and growing practice, Queensview Medical Centre relies on strong teamwork between clinicians, reception staff, administrators, and management to provide an efficient service. The reception team plays a vital role as the first point of contact for patients, helping to manage appointments, respond to enquiries, signpost patients to the most appropriate services, and support the smooth day-to-day running of the practice.

The practice aims to maintain a welcoming, professional, and inclusive environment where patients receive timely support and staff are encouraged to develop their skills while contributing to the delivery of excellent healthcare services.