Team Leader – Personal Support ServiceCouncil

Are you looking for a rewarding role in social care supporting customers in their own home as part of our Independent Living Communities? 

The City of York Council’s Personal Support Services are now recruiting for some opportunities within our management team.

As a line manager/team leader you will be required to manage a team of staff ensuring support and guidance is provided to both staff and service users in our 24hr Independent Living Communities.

As a Team Leader, you will be responsible for ensuring CQC regulations and guidance are adhered to whilst working with a team to manage staff to support customers living in their own homes within York. Managing the deliverance personal care and promoting daily living skills to enable customers to maximise their independence whist adhering to policies and procedures.  The duties are varied, so no two shifts will be the same.

Key skills and experience required:

• Good communication skills and the ability to lead a team.
• Ability to record and document.
• Work within a team/able to use your own initiative.
• Have a knowledge and understanding of CQC regulations and various Health and Social Care Acts and Mental Capacity.
• Confidence to work with other professionals and families.
• Commitment to identifying personal development and attend mandatory training.

You will be supported by the organisation to work within the legal framework i.e. safeguarding/CQC and given the training and support you need, such as obtaining a desired qualification in health and social care.

The role does involve shift work and on call duties to ensure our staff and customers are supported every step of the way.

For further information or an informal discussion please contact Sarah Benton, Registered Manager at [email protected]  or on 01904 551869.

Please note, we do not have a sponsorship licence to sponsor individuals for visas to work in the UK, therefore we are unable to offer sponsorship for this role.

This role is suitable as a job share opportunity.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express themselves spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.

City of York Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. We require the successful candidate to undertake an enhanced Criminal Record check via the Disclosure and Barring Service.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition, we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact Sarah Benton, Registered Manager  at [email protected] or on 01904 551869.

Closing date: Sunday 27 September 2026 at 12 midnight

Interview date: wc 05.10.2026

Position type: Full time