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Birmingham Customer Service & Admin

Band 3 Receptionist/Team Administrator - Little Bromwich CentreNHS

Small Heath, B10 9JH Permanent £25,760 to £27,476
Posted 7 September 2026 Closing date 20 September 2026
Adderley Park Rail Station (1.1 miles, direct) Digbeth High Street (West Midlands Metro) (2.2 miles, direct) Birmingham Coach Station (2.3 miles, direct)

Job summary

To provide a comprehensive receptionist/team administrative support service to the Older Adults Team East. To operate within the Division's/Team's systems and act as part of a wider administration team.

Main duties of the job

The post holder will be responsible for undertaking a wide range of administrative and receptionist duties, which includes the receipt of all correspondence, including referrals, ensuring the appropriate action is taken. Processing of letters, reports, case summaries and other correspondence as required by the MDT/clinical team.

To serve as the focal point of contact for the Older Adults Team, coordinating the distribution of information, managing enquiries, and relaying messages accurately and efficiently. The post holder will also provide reception cover, acting as the first point of contact for patients, carers, visitors and healthcare professionals. To provide cross cover and support to other teams in the event of absence planned or otherwise. Liaising with multi-disciplinary team members, other health professionals and staff within the trust, GP's, Social workers, Service users, Carers and other appropriate agencies.

Job description

For further information about the main responsibilities please view the attached jobdescription and person specification.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

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