Receptionist/AdministratorNHS

Job summary

Job title: Receptionist/Administrator Location: E16 Health Salary: £25,838 per annum Hours: 37.5 hours a week Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best

Main duties of the job

The job of a Receptionist/Administrator at Operose Health involves aiding in delivering quality primary care services. Based at E16 Health, the role includes handling patient queries, managing appointments, and maintaining confidentiality of patient records. The job requires responding to emails, managing clinical correspondence, and processing prescription requests efficiently. Ideal candidates should have experience in reception or customer care, possess proficient communication skills, and possess basic PC skills like Word, Excel, and email. Although prior NHS experience is advantageous, it is not essential. Operose Health values CARE: Caring, Ambitious, Resourceful, and Excellence, emphasizing compassion, creativity, determination, and lifelong learning. In return, they offer benefits such as 27 days annual leave, access to learning systems, specialization opportunities, car schemes, and employee wellbeing services.

Job description

Job title:Receptionist/Administrator

Location:E16 Health

Salary:£25,838 per annum

Hours: 37.5 hours a week

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate: What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description: How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

About us

Operose Health is a provider of local primary health care services at scale. Its mission is to enhance the access, outcomes, and patient experiences in primary care settings. Staff at Operose Health are encouraged to live by the organization's core values, which include Caring showing compassion and support; Ambitious striving to revolutionize the patient care experience; Resourceful staying creative and adaptable; and Excellence consistently aiming to be the best for patients and NHS partners alike. They provide operational support for professional growth, annual assessments, and the opportunity for employees to specialize in various health care sectors. Additional employee benefits at Operose Health include generous annual leave, participation in car, cycling, and discount schemes, and access to health and well-being services, thereby empowering staff to thrive in both professional and personal arenas.