Tenancy Support Officer (9 month Secondment)Council

Please note - this post is available as a 9 month Secondment, with the possibility of an extension. 

Working hours: 37.5 hours per week (banking 30 minutes per week towards the shut down between Christmas and New Year)

Are you a motivated professional who is passionate about supporting people who need support to sustain their tenancy?

Harlow Council is on a mission to transform Harlow’s housing. As a Tenancy Support Officer, you will help tenants sustain their council tenancy and live independently by providing practical support, early intervention and signposting to specialist services where needed.

We are looking for a Tenancy Support Officer to join our team and support vulnerable customers to sustain their council tenancies and live independently. You will work closely with internal colleagues, external agencies and the Housing Management team to provide high-quality support, deliver excellent customer care and signpost tenants to other services where appropriate. 

You will support tenants to avoid breaches of their tenancy conditions, including helping them address rent arrears, maximise benefits and resolve other housing-related issues.

A good working knowledge of housing management, experience in social housing or the voluntary sector, and a qualification in housing or a related subject would be advantageous. Experience of working with vulnerable people and a clear understanding of equality issues in service delivery are also important for this role.

You will possess excellent people skills, with the ability to communicate effectively and diplomatically at all levels, and have a proactive and solution focused approach to problem solving. You will also have good administration and IT skills and be able to work effectively within a pressurised, customer focused environment.

You will need to be available to work or attend meetings outside normal working hours. A driving licence and access to a car, or another satisfactory means of transport, is required for this post. This post is subject to a full Disclosure and Barring Service check.

For an informal discussion about this role, please contact Jennie Kitteridge, Estates & Tenancy Team Leader on 01279 446294 or Dawn Branch, Estates & Tenancy Team Leader, on 01279 446785

Harlow Council is committed to equal opportunities and welcomes applications from all sections of the community. We offer flexibility with purpose through our Dynamic Working approach. While office-based work is the norm, most full-time employees attend the workplace at least four days per week (pro rata).

We also support a range of flexible arrangements to help balance work and personal life and provide health and wellbeing initiatives and an employee assistance programme.

As a Disability Confident Employer, we guarantee an interview to disabled candidates who meet the Essential Criteria on the Employee Profile.