Elective Access Co-Ordinator inpatientsNHS
Job summary
The Access Team are looking to recruit an enthusiastic, self motivated Elective Access Co-Ordinator for Inpatients to complement our existing friendly team. Your involvement in our team will help our commitment to delivering maximum theatre utilisation for the Division of Surgery, by monitoring capacity and demand in conjuction with the Inpatient Access Team Leader.
You will have good organisational skills and be able to manage your workload effectively. It is essential that you are competent using Careflow, Bluespier and Microsoft office packages.
We require good communication skills and an excellent telephone manner. Professionalism is expected within this role at all times. You will have good command of the English language with the ability to understand and accurately convey verbal and written information.
For further details/informal visits contact :
[email protected]
Main duties of the job
- Booking of patients procedures for Division of Surgery
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- Co-ordinate workload for Inpatient Access Team Booking Clerks
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- Managing waiting lists and surgery bookings.
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- Liaising with consultants, ward staff, theatres, GPs, and community services to ensure smooth patient pathways.
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- Contacting patients regarding admission dates, appointments, and pre-operative assessments.
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- Monitoring and esclation of patients cancelled and require redating within 28 days
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- Maintaining accurate patient records on hospital systems.
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- Monitoring performance against NHS access targets and escalating delays or capacity issues.
Job description
To coordinate the workload for the Access Administrators and Call Centre Operatives
Complete daily reviews of theatre utilisation across the specialities identifying where cases need to be added
To identify daily where capacity cannot be utilised and escalate as appropriate.
Provide staffing rotas for Administrators with the support of Elective Access Booking Manager
Ensure that patients appointments for Pre-assesments are booked
Ensure all My Pre-op Links are sent within the Team
Create reports using IT applications using Microsoft Products..
Ensure all patients are verbally accepted and comments reflected in careFlow
Ensure all validation letters for TCIs are sent out in a timely fashion
Ensure all PL2 patients are dated with timeframe prior to breech date
Ensure all attendance and Theatre Actions are completed weekly following on from Theatre Meeting
Ensure all on the day cancellations are dated within 28days
Circulate upcoming procedures for the upcoming 2 weeks to Care Groups and Consultants
Co-ordinating work for Administrators, by monitoring Patient Tracking List (PTL) and long waiter reports to ensure patients are dated and appointed timely and in strict date order under direction of Elective Access Booking Manager
Work with Elective Access Booking Manager to maintain departmental KPIs.
Handling of outgoing post, ensuring that patient appointment letters/TCI letters are posted timely following scheduling or booking of appointment.
Demonstrate own job role tasks to new staff, bank/agency staff and/or students within Easi-book
Contribute to an efficient running of all services related to the job ensuring that confidentiality and data protection adhered to
Have a full working knowledge of the Organisations Patient Management CareFlow, Ultramed, Envoy and skills and knowledge maintained to ensure effective service delivery.
Represent the team for meetings held across the trust, appropriate to banding.
Ensure staff member is allocated to calls daily and calls do not exceed the 10% call abandonment rate
Have an awareness of 18 week RTT and its implications with regards to appointing/cancelling/rescheduling appointment.
Use of email in an effective and professional manner to communicate with departments, clinical and non-clinical colleagues.
Ensure that defective equipment is reported to IT Service Desk
Under take other ad-hoc duties as requested in line with grade of the post.
Attend regular team meetings and contribute in the setting of achievable standards to promote improvements in patient care and service development.
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.