Befriending & Counselling AdministratorNHS

Job summary

To provide effective administrative support to the Counselling and Befriending services. The post holder will be expected to work proactively to maximise the services effectiveness and efficiency

Main duties of the job

An exciting opportunity has arisen to work as one of two administrators within our friendly Befriending & Counselling service. You would act as first point of contact for clients, family members, volunteers & professionals, carrying out telephone assessments, client matching & resolving queries.

The postholder will also provide administrative support and be expected to work proactively and flexibly to maximise organisational effectiveness and efficiency.

Working part time, Monday to Wednesday, 22.5 hours per week.

Job description

1. Act as the first point of contact for clients, volunteers and professionals. Providing information and resolving queries.

2. Carry out telephone assessments with prospective befriending and counselling clients and volunteers.

3. To process and record incoming referrals ensuring accuracy and to action appropriately within a timely manner, following established processes and procedures.

4. Liaise with internal and external stakeholders to support the management of client referrals.

5. To maintain the service databases and ensure that records are up to date and accurate.

6. Provide general office and administrative support including but not limited to post, receiving and making phone calls, typing, printing, photocopying, scanning and filing.

7. Provide support to office volunteers.

8. Support the service Team Leader as required, including providing relevant information for reports and supporting with service developments.

9. Support with organising and attending service events and meetings.

10. Contribute to the development of promotional material and newsletters.

11. Ensure that all personal data is processed in accordance with the GDPR policy and procedure.

12. To identify service improvements from customer feedback and other relevant evidence and recommend these through the line management structure.

13. To represent Age UK Coventry and Warwickshire at community information events and forums as requested.

14. To adhere to all AUK&W policies with particular reference to staffing, health & safety, safeguarding and equality.

15. To portray a positive image of the organisation both internally and externally, and set high standards of personal integrity and professionalism, leading by example.

16. To undertake such other duties as may be reasonably required, consistent with the nature and grade of the post.

About us

We're a local charity working in the community to support older people, their families and carers.

We want everyone to be able to love later life.