Outpatient Booking CoordinatorNHS

Job summary

An opportunity has arisen to appoint a self-motivated individual, with great interpersonal skills and a commitment to customer service, to work as an Outpatient Clinic Co-ordinator within the Corporate Division, covering a range of specialities, to deliver a first rate booking service to our patients.

Main duties of the job

To provide a high quality, efficient and responsive administrative service in respect of the 18 week Referral to Treatment process.

To offer the highest standard of customer care to patients and other service users, adhering to Departmental guidelines, Standard Operating Procedures and the Trust's Code of Values & Behaviour's.

Job description

To provide a dedicated service to a designated specialty, working in partnership with consultants, secretaries and outpatient colleagues to keep outpatient clinics utilised to optimum levels and to provide performance data to Consultants as requested.

About us

You will be joining a dedicated administrative team that supports patient care within the outpatient environment and provides a focal point liaising with patients, relatives and other staff groups, both by telephone and in person.

Good organisational/time management skills, customer service skills and the ability to prioritise conflicting workloads effectively are essential.

Experience of working in an NHS setting and working with the Electronic Referral Service and other clinical systems would be beneficial.