IT Service Desk AnalystNHS

Job summary

We are looking to recruit an enthusiastic IT professional to join our IT Service Desk.

The role provides first line IT support to the trust of all aspects of computing, including PC's, Laptops, Mobile phones etc.

Excellent communication skills and a customer focus are also key attributes that the successful candidate must be able to demonstrate due to the constant interaction and support required in supporting colleagues through this process.

This is an exciting opportunity to work in a challenging but rewarding environment, helping the Trust to deliver the best possible care.

We offer a hybrid working approach but you will be expected to work from the office certain days of the week.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

• To provide a first line of contact for dealing with customer queries received by the service desk. To ensure accurate and timely recording of the Trust's logging system and to assign the call to the appropriate specialist or group.
• To use excellent interpersonal and communication skills to manage call resolution to the wide variety of personnel throughout the Trust.
• To assist and deputise, where appropriate, for the Service Desk Team Lead and Service Desk & Asset Manager across a range of information service issues.
• To promote at all times a positive image of people with mental health conditions and learning disabilities.
• To promote at all times a positive image of the Information Services department and the wider Trust

Job description

As one of the Service Desk Analysts for the Trust, you are dealing with our colleagues from all aspects of the Trust. The analysts work with different teams and the ability to work well with others is key to our role. We have to be polite and professional at all times when working onsite.

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.

About us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.