Outpatient Clinic AdministratorNHS
Job summary
An exciting opportunity has arisen for a receptionist to join our busy Centralised Outpatient Team.
If you are caring and passionate about people and wish to pursue a rewarding career within the NHS, you should apply now.
We are a busy outpatient service in King's College Hospital dealing with outpatient clinics.
We are seeking self-motivated people, who are able to effectively manage their time and workload, to meet deadlines in a busy environment with competing demands on their time. They should have excellent communication and customer service skills, IT experience and the ability to provide a high-quality and efficient service to outpatient users.
The successful applicant will possess excellent telephone and administrative skills.
Main duties of the job
The post holder will work within a team supporting the outpatient appointment booking operations in the Trust. They will liaise directly with patients, clinicians, managers, GPs and other multidisciplinary teams to ensure that the performance targets for outpatients (waiting lists, waiting times, clinic capacity and appointments) are met and monitored.
The post holder will be expected to rotate on a regular basis between reception(front desk) and administrative duties.
Job description
To meet and greet patients, check in and check out and book appointments in a timely and efficient manner.
To communicate clearly, effectively and appropriately with the multi-disciplinary teams, patients and their family/visitors/carers.
As the first point of contact in the department, ensure patients are made comfortable and treated with kindness respect and dignity
To register patients on the Trusts Electronic Patient Records System (EPIC).
To assist patients using the self-check-in kiosks.
To assist patients with outpatient related queries when required.
To provide a courteous, efficient follow-up appointment booking service to all patients.
To resolve appointment booking issues with patients, clinical staff or administrative colleagues in an efficient and effective manner
About us
The Trust provides a full range of local and specialist services across its five sites. Transforming Healthcare is the vision at the heart of the King's Strategy - 2026 to 2031. Together, we are pursuing six strategic ambitions: delivering high-quality patient care; being a great place to work; leading pioneering research, innovation and education; building strong and successful partnerships; providing timely and efficient care; and ensuring long-term financial sustainability. Achieving these ambitions will require all of us to work as one Team King's, united by a shared commitment to our values of being caring, collaborative, inclusive and innovative. By living these values every day, we will transform healthcare for our patients, our communities and each other
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible