Practice ManagerNHS

Job summary

We have a fantastic opportunity for a Practice Manager who enjoys leading people, driving improvement, solving complex challenges and helping to shape the future direction of a growing organisation.

As Practice Manager, you will be at the heart of our practice, working alongside our GP Partners, Deputy Practice Manager, clinical and administrative teams, and support staff to ensure we continue to provide high-quality, safe and accessible care to our patients.

You will play a key role in developing our services, supporting our workforce, maintaining financial sustainability and CQC compliance, and ensuring the practice remains responsive to the ever-changing NHS landscape.

This is a varied and rewarding leadership role where no two days are the same. You will be responsible for the overall operational management of the practice whilst supporting the Partners in delivering our strategic objectives.

This is an excellent opportunity for a confident, capable leader who thrives in a varied role to maintain a well-respected and thriving practice.

Main duties of the job

You will:

• Provide visible and effective leadership across the organisation.
• Lead, motivate and develop a multidisciplinary team.
• Manage the day-to-day operations of the practice.
• Support financial planning, budgeting and business performance.
• Ensure compliance with CQC standards, NHS contractual requirements and information governance regulations.
• Drive quality improvement initiatives and service development.
• Support workforce planning, recruitment and staff wellbeing.
• Build strong relationships with patients, stakeholders, the Primary Care Network and wider NHS organisations.

About You

We are looking for someone who combines strong operational management skills with strategic thinking and excellent people skills. You will be passionate about delivering excellent services for patients whilst creating an environment where staff can thrive.

Job description

Job summary

The Practice Manager will oversee day-to-day operations, support strategic development and ensure the smooth delivery of high-quality patient centred care. Strong leadership, effective communications, sound judgement and a collaborative approach are essential. Experience of managing a practice in primary care is highly desirable but not essential, and we welcome applicants who bring both operational expertise and a genuine commitment to supporting our team and patients.

Main duties of the job

• Provide effective leadership to the practice management and administrative teams.
• Manage HR, recruitment, induction, retention and workforce planning.
• Manage the practice facilities.
• Promote a culture of teamwork, accountability, openness and continuous improvement.
• Monitor and maintain contractual requirements, targets and performance indicators.
• Ensure the practice is prepared for inspections, reviews and contractual monitoring.
• Liaise with the ICB, PCN and other relevant NHS Organisations

Job responsibilities

The Practice Manager provides overall business leadership, setting direction, developing the practices systems and processes, leading its people functions and helping to build a financially sustainable practice for the long term. The role leads a small management team and works closely with the GP partners to translate strategic priorities into practical delivery.

The Practice Manager leads on facilities management and health and safety.

The role carries particular responsibility for continuing the CQC inspection readiness work and supporting the practice to maintain high standards of patient care

Leadership, Business Planning and Systems Development

Provide overall leadership of business planning, including monitoring practice performance against QoF, enhanced services and other contractual and national requirements.

Lead the ongoing development of practice systems and processes, ensuring they are implemented, modern and efficient.

Lead and support the practices management team, delegating operational and specialist delivery while retaining oversight of standards and outcomes.

Ensure all practice systems are used effectively to support safe patient care and good information management.

People and HR Management

Provide overall HR leadership across the practice, working closely with teams on day-to-day matters.

Maintain HR policies and processes, reflecting current legislation and good practice.

Apply practice HR policies consistently and fairly, leading recruitment and induction.

Compliance and Quality

Act as the Senior Information Risk Owner (SIRO) for the practice.

Ensure the practice meets its obligations under health & safety, safeguarding (Adults and Children) and employment law.

Oversee clinical systems (EMIS Web), IT and Information Governance, including GDPR and data protection compliance.

Lead on incident reporting, significant event analysis and complaints handling.

Keep practice policies under regular review and ensure staff are aware of and trained on them.

Strategic and Partnership Support

Work closely with the GP partners to implement the practices action plan and priorities.

Represent the practice in dealings with the ICB, PCN and other external system wide stakeholders.

Support a positive, open working culture across the practice, in keeping with the practices approach to people management.

About us

Lawrence Hill Health Centre is a thriving GP practice serving a growing list of approximately 12,000 patients. Located close to the centre of Bristol, we are a well-established practice providing a personal, inclusive and family-friendly service to the diverse community around us.

We are a very friendly, dynamic and supportive team of 4 GP Partners, 8 salaried GPs, 1 Paramedic, 2 pharmacists and an experienced nursing team. We are also an established GP training practice and are actively involved in both undergraduate and post graduate medical education.

We have a motivated team who work together to provide the best possible care for our patients, with a strong focus on providing an accessible and responsive service. We work from modern, purpose-built facilities and are a well-established research practice.

We pride ourselves on delivering high-quality, holistic patient care and supporting the wider wellbeing of our community, including hosting activities such as a gardening club and yoga classes for our patients.

What We Offer

• A supportive and collaborative Partnership.
• An opportunity to influence the future direction of the practice.
• A committed and experienced team.
• Ongoing professional development opportunities.
• NHS Pension Scheme.
• Generous annual leave entitlement.
• A positive and supportive working culture.
• Salary dependent on experience.
• Full-time, permanent position.