Business Support ManagerMinistry of Justice
21492
Descriptions & requirements
Job description
Proud to serve. Proud to keep justice going.
Our Business Support Managers play a critical role helping deliver justice. If you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role within HM Courts & Tribunals Service (HMCTS).
About us
HMCTS is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Join our Regional Support Unit (RSU) as a Business Support Manager and play a key role in supporting the National Head of Legal Operations for Civil, Family and Tribunals (CF&T) and their Senior Leadership Team. This is a dynamic and varied role at the heart of National Services, providing high-quality business management, leadership support, and coordination across a complex operational environment.
As a Business Support Manager, you will act as a trusted partner to the National Head of Legal Operations and the wider Senior Leadership Team, helping to ensure the smooth and effective running of the directorate. You will oversee diary and workflow management, coordinate leadership meetings and communications, and work closely with internal and external stakeholders to support the delivery of strategic and operational priorities.
You may manage a small team of Diary Managers in the future, ensuring consistent and professional support is provided across the leadership team. The role includes preparing briefings, submissions, presentations, governance papers, and correspondence on behalf of senior leaders, as well as supporting business planning, performance reporting, risk management, and assurance activity.
Working in a fast-paced and high-profile environment, you will be responsible for anticipating priorities, managing competing demands, and ensuring senior leaders are equipped with the information and support required to make informed decisions. You will use sound judgement, strong organisational skills, and excellent attention to detail to help drive effective leadership and operational delivery.
This is an exciting opportunity to work at the centre of Civil, Family and Tribunals Legal Operations, contributing to the effective delivery of justice services and supporting senior leaders to achieve strategic objectives across National Services.
About you
Are you a confident, highly organised professional ready to support senior leaders at the heart of regional operations?
If so, this could be the perfect opportunity for you. You will bring a strong track record of providing executive-level business support and be comfortable acting as Business Manager to senior leaders, including National Head of Legal Operations for Civil, Family and Tribunals (CF&T). You’ll demonstrate excellent judgement in managing high-level correspondence, drafting submissions, and coordinating with internal and external stakeholders.
You’ll possess outstanding communication and stakeholder management skills, enabling you to represent senior leadership effectively and facilitate regional meetings when required. A proactive and adaptable approach is essential, as is the ability to analyse and interpret data to support performance insight and decision-making.
Experience or knowledge of health and safety, fire safety, and security policies is highly desirable, along with an understanding of audit and inspection processes. You’ll be a natural collaborator, capable of working across teams and directorates, and bring a calm, solutions-focused mindset to a fast-paced and high-profile environment.
For a full job description, please read the supporting document before applying.
Further details
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
Non-contractual hybrid working may be available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Standard full time working hours are 37 hours per week.
HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. However, to ensure effective business support and continuity of service to the National Head of Legal Operations and Senior Leadership Team, this role requires a minimum working pattern of 30 hours per week, worked across at least four days.
Occasional travel to other courts
Due to the national remit of the role, regular travel across England and Wales will be required to attend meetings, events and business activities. This may involve overnight stays line with business needs.