Service ManagerMinistry of Justice
21212
Descriptions & requirements
Job description
Proud to serve. Proud to keep justice going.
We have an exciting opportunity for 3 Grade 7 Service Managers.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales and non-devolved tribunals in Scotland and Northern Ireland. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
The Service Management team is a relatively small team supporting the Enforcement operational team by leading and developing the priorities facilitating delivery and ensuring the issues that can impact on the running of the service are managed effectively. The role will lead discussions on complex issues, with significant operational risks and influence internal and external stakeholders, reconciling differing priorities and representing the organisation on major issues.
Your role
The Service Manager will lead the ongoing design and improvement of Enforcement services, ensuring collaborative design is focused on meeting users’ needs and drawn from the insights of users, partners and stakeholders.
The role sits within a complex delivery and stakeholder environment, and you need to be equally comfortable dealing with operational staff, policy officials, central departments, and with press enquiries.
Key interactions will be with:
Enforcement staff
Senior National Services colleagues
HMCTS and MoJ colleagues
IT Programmes including DLRM Policy and Legal teams within MoJ and across Government
Ministers
Other Government departments
Key stakeholders in the justice system including legal professionals and the voluntary sector
Your skills and experience
Service Manager will have;
Essential Skills:
Experience or knowledge of managing service/process design and implementation
Experience of high-level stakeholder engagement and management
Experience or knowledge of project delivery
Desirable Skills:
Experience or knowledge of the work of Criminal Fines Collection and Enforcement
Experience or knowledge of the collection and enforcement of confiscation orders
Experience or knowledge in continuous improvement methodologies, including the application of Lean.
Location:
The role can be based in any National Services office and there is a requirement for regular visits to Enforcement sites and other HMCTS locations.
The post will require frequent travel.
Further details:
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. Part time employees will need to work at least 30 hours per week. Wednesdays and Fridays are unlikely to be approved for non-working days due to current business need. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.