Operations Manager - North West TribunalsMinistry of Justice

21197

Descriptions & requirements

Job description

Proud to serve. Proud to keep justice going.

Our Operations Managers play a crucial role helping deliver justice and are accountable for day to day operations across Manchester and Liverpool Tribunals. We are seeking an experienced leader able to motivate remote teams, foster strong relationships with key stakeholders and ensure our services are customer focused and efficient.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.  We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

About your role

Greater Manchester and Merseyside sit within HMCTS’ NW and you’re responsible for the strategic oversight of Manchester and Liverpool Tribunals, supporting your Cluster Manager to meet operational needs and deliver cluster performance objectives.

You will be at the forefront of organisational change, making a real difference in how service is delivered, working in a supportive environment with a focus on continuous improvement.

Leading a team of Delivery Manager’s to provide a consistent and customer-focused service, you’ll drive a collaborative culture across the cluster, ensure effective deployment of resources and manage an allocated budget to control delegated expenditure, ensuring efficiencies are made.

About you

You’re a resilient and positive leader who thrives on delivering effective and efficient services and enjoys working with a variety of stakeholders. You lead by example, coaching and developing your team in setting local priorities and objectives to achieve National/Regional and Area strategies and plans.

You’re able to work collaboratively with other Operations Managers in the cluster to manage conflicting demands on the business and able to reprioritise local and regional goals where required.

Skills and Experience

Proven experience in a senior operations or management role, preferably within a complex, multi-stakeholder environment.

Strong leadership skills with a track record of leading teams through change.

Excellent communication and influencing skills, with the ability to maintain relationships at all levels.

Experience in budget management and resource allocation.

If you are ready to take on a challenging and rewarding role apply today

Please refer to the role profile attachment for more information.

Further details:

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

This role can be based at either Manchester Asylum and Immigration Tribunal (M1 4AH) or Manchester Employment Tribunal (M3 2JA), but regular travel to Liverpool Social Security & Child Support Tribunal (L2 5UZ) will be expected.