Visits Coordinator - AdminMinistry of Justice

21080

Descriptions & requirements

Job description

The job holder will be required to carry out the following responsibilities, activities and duties:

Be the first point of contact for families/friends of prisoners and official visitors including solicitors, Police, Probation etc and responsible for informing them of all visiting procedures for the establishment

Receive telephone calls and e-mails from visitors booking a time/date to visit, allowing the visit to be entered onto the booking system, sending out visiting orders and ensuring these are valid at the time of booking

Produce and distribute visits lists in advance of all sessions and Safeguarding lists for visits, switchboard and visits centre

Ensure that public protection and security information is kept up to date and relevant on the booking system

Monitor for any alerts identified for prisoners and their visitors to ensure safety of all concerned and raise issues around underage visitors Informing security of any issues

Undertake initial work to arrange visits for disabled visitors and special circumstance visits e.g. bereavement

Provide information to outside agencies when requested, such as assisted prison visits scheme Undertake other administrative tasks including:

Provide administrational assistance in area of work

Maintain accurate filing system for area of work

Respond to queries relating to area of work, redirecting where required

Operate the switchboard appropriately by Identifying the callers needs ensuring all messages are communicated to the appropriate parties

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.