Operations and Compliance LeadNHS

Leominster, HR6 9QL Permanent £31,833 to £33,916

Posted 26 August 2026 Closing date 30 September 2026

Leominster Rail Station (4.0 miles, direct) Welshpool Raven Square Station (W&LLR) (31.8 miles, direct) Knighton Bus Station (11.7 miles, direct)

Job summary

We are looking for an Operations & Compliance Lead to join our Leadership Team and play an important role in ensuring our practice remains safe, compliant, well maintained and fit for the future.

This varied and responsible role works closely with the Practice Manager and wider clinical and operational leadership team. You will take ownership of the practices operational compliance framework across all three sites, ensuring inspections, servicing, audits, risk assessments, policies and statutory requirements are completed and appropriately recorded.

You will need to keep abreast of requirements arising from CQC, legislation, NHS England, the GMS contract, local commissioning arrangements and other national requirements affecting general practice. You will be organised and proactive, able to identify what needs to be done, coordinate contractors or specialists and ensure actions are followed through.

This is not a technical maintenance role. You will coordinate the right people to undertake specialist work, from Legionella testing and fire equipment servicing to health and safety audits, equipment calibration, premises security and building maintenance, ensuring nothing is overlooked and compliance can be evidenced.

We are looking for someone practical and solutions-focused, with excellent attention to detail and the confidence to take ownership.

If you take pride in making sure things are done properly and want to make a real difference, we would love to hear from you.

Main duties of the job

The Operations & Compliance Lead is a key member of the Leadership Team at Mortimer Medical Practice, responsible for ensuring the practices premises, operational systems, health and safety arrangements and compliance requirements are effectively managed across all three sites.

Reporting to the Practice Manager and working with the wider Leadership Team, you will provide proactive oversight of the practices operational and compliance framework, ensuring checks, inspections, servicing, audits, risk assessments, policies and remedial actions are completed within appropriate timescales.

You will maintain a clear understanding of requirements arising from CQC standards, relevant legislation and statutory guidance, NHS England, the GMS contract, local commissioning arrangements and other national requirements affecting general practice. You will ensure compliance can be evidenced and that identified risks and improvements are addressed promptly.

This is a practical, proactive role. You will not undertake specialist maintenance or technical work yourself, but will identify what is required, arrange appropriately qualified contractors or specialists and ensure records and certificates are maintained.

Working across Kingsland, Orleton and Leintwardine, you will help ensure Mortimer Medical Practice remains safe, secure, compliant, well maintained and fit for purpose, supporting smooth day-to-day operations and providing assurance to the Partners, Practice Manager and Leadership Team.

Job description

Operations, Premises and Facilities

Maintain oversight of the condition, safety, security and functionality of all three practice premises.
Coordinate and monitor practice maintenance, ensuring issues are identified, prioritised and resolved appropriately.
Arrange and oversee appropriate servicing, inspection and maintenance contracts, using competent and appropriately qualified contractors where required.
Liaise with tradespeople, contractors, suppliers and external organisations and ensure work is completed to an appropriate standard and within agreed timescales.
Oversee cleaning arrangements, window cleaning, carpet cleaning, waste management, shredding and other premises-related contracts.
Manage and monitor issues relating to drainage, plumbing, boilers, lifts, car parks and other building infrastructure.
Maintain appropriate records of servicing, inspections, certificates, contracts and remedial works.

Health Safety and Compliance

Support the practice in meeting its obligations under relevant health and safety legislation, CQC requirements, NHS England guidance and other statutory or contractual requirements.
Coordinate annual health and safety, security, access/egress and clinical waste audits, ensuring that recommendations and actions are appropriately addressed.
Maintain and review relevant risk assessments, including COSHH and premises-related risks.
Oversee fire safety arrangements, including servicing of fire equipment and completion of required checks.
Coordinate Legionella monitoring and testing and ensure appropriate remedial action is taken where required.
Ensure appropriate arrangements are in place for PAT testing, medical device calibration, centrifuge servicing and other equipment checks.
Maintain oversight of infection prevention and control requirements relating to the practice environment and premises.
Ensure appropriate records and evidence are maintained to demonstrate compliance during internal and external audits or inspections.
Escalate significant risks, compliance concerns or overdue actions promptly to the Practice Manager.

Regulatory & Statutory Requirements

Maintain an up-to-date compliance schedule covering statutory inspections, servicing, testing, audits, certificates and contractual requirements.
Monitor requirements arising from CQC, NHS England, the GMS contract, local commissioning arrangements, legislation, statutory guidance and national primary care requirements.
Coordinate the review and updating of relevant practice policies and procedures.
Monitor and action relevant alerts, including NHS, cyber security, safety and operational alerts.
Ensure that appropriate evidence is retained to demonstrate that required actions have been completed.
Coordinate relevant premises documentation including EPC/DEC requirements, EIHR and six-facet survey inspections.
Ensure appropriate arrangements are in place for music licensing, waste transfer documentation and other statutory or contractual obligations.

Premises Security & Business Continuity

Maintain oversight of premises security across all three sites.
Manage keyholder arrangements and ensure appropriate access controls are maintained.
Oversee alarms and other security systems, including servicing and maintenance.
Coordinate security audits and ensure identified actions are addressed.
Identify premises-related risks that could affect service continuity and escalate these appropriately.
Work with the Practice Manager and wider Leadership Team to support business continuity and resilience arrangements.

Equipment, Assets & Infrastructure

Maintain an accurate practice asset register and ensure appropriate servicing, maintenance and replacement arrangements are identified.
Coordinate calibration and servicing of relevant clinical and non-clinical equipment.
Ensure equipment requiring specialist inspection or maintenance is referred to appropriately qualified providers.
Oversee maintenance of equipment such as wheelchairs, couches and centrifuges.
Monitor the condition of practice infrastructure and identify potential future maintenance or replacement requirements.

Contracts, Suppliers & Contractors

Maintain a central record of premises, facilities, compliance and maintenance contracts.
Undertake regular supplier and contractor reviews to ensure services remain appropriate, effective and value for money.
Obtain quotations and arrange contractors where specialist work is required, in accordance with practice procedures.
Ensure contractors provide appropriate certification, documentation and evidence of completed work.
Monitor contractor performance and escalate concerns where standards or timescales are not met.
Coordinate annual rent reviews and liaise with relevant landlords or property representatives as required.

Environmental & Sustainability Responsibilities

Support implementation and ongoing development of the practice Green Plan.
Identify opportunities to improve environmental sustainability, energy efficiency, waste management and resource use across the practice.
Monitor relevant premises and environmental requirements and support the practice in meeting applicable NHS and local expectations.

Information, Risk & Assurance

Maintain effective compliance and risk registers, ensuring actions have clear ownership and deadlines.
Provide regular updates to the Practice Manager and Leadership Team on outstanding compliance actions, risks and areas requiring investment.
Prepare appropriate documentation and evidence for CQC inspections, audits, reviews and internal governance processes.
Ensure that compliance information is accurate, accessible and kept up to date.
Work collaboratively with clinical and operational leads where compliance responsibilities overlap.
Support the practice in developing a culture where health, safety, compliance and risk management are everyone's responsibility.
Undertake other duties commensurate with the role and level of responsibility, as required by the GP Partners or Managing Partner.

General Leadership Responsibilities

Act as an active member of the Mortimer Medical Practice Leadership Team.
Work collaboratively with the Practice Manager, Assistant Practice Manager and other managers and clinical leads.
Provide practical advice and guidance to colleagues on premises, operational and compliance matters.
Take ownership of issues within the scope of the role and follow them through to resolution.
Identify opportunities to improve systems, processes and the working environment.
Maintain confidentiality and comply with practice policies and procedures.
Attend all relevant leadership and wider practice meetings as required.

Place of Work:

The usual place of work for this role will be Leintwardine Surgery, which will serve as the postholder's primary base. However, given the nature of the role, regular travel between Kingsland, Orleton and Leintwardine will be required to oversee premises, compliance, health and safety and operational requirements consistently across all three sites.

This is not intended to be an exhaustive list of responsibilities. This is a role which requires flexibility and adaptability, and it is expected that you will participate in a wide range of activities which are appropriate to your position, level of expertise and employment grade.

We may close this vacancy early if we receive a sufficient number of suitable applications, so early application is encouraged.

About us

Mortimer Medical Practice is a well-established rural dispensing GP practice serving approximately 9,000 patients across three sites in Kingsland, Orleton and Leintwardine, in the heart of Herefordshire. We are a community-focused practice with a strong reputation for high-quality, patient-centred care and lasting relationships with our communities.

We are proud of our friendly, knowledgeable and supportive multidisciplinary team. Our culture is built on respect, kindness, professionalism and collaboration, with a strong focus on open communication, continuous learning and developing our people.

The practice is led by an experienced Partnership of GP Partners and a Managing Partner, supported by a strong operational leadership team including an Assistant Practice Manager, Operations & Compliance Lead, Dispensary Manager, Care Navigation Team Leader and Lead Nurse. This collaborative structure supports shared leadership and continuous improvement.

Our three-site rural setting provides a varied and rewarding working environment where teamwork, adaptability and a hands-on approach are highly valued. We embrace innovation where it benefits patients and staff, while retaining the personal, community-focused values at the heart of general practice.

At Mortimer Medical Practice, people are encouraged to contribute, develop professionally and take pride in making a positive difference to the health and wellbeing of our patients.

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