Medical Receptionist & AdministratorNHS

Job summary

Burney Street Practice is looking for a friendly, organised and motivated Medical Receptionist & Administrator to join our busy and supportive GP practice team.

This is a varied role combining front-of-house patient services with essential administrative duties. You will be one of the first points of contact for our patients, both face-to-face and over the telephone, and will work closely with our clinical and administrative teams to help ensure the smooth day-to-day running of the practice.

Previous GP practice or healthcare experience would be an advantage; however, we also welcome applications from candidates with strong reception, customer service or administrative experience who are enthusiastic, quick to learn and keen to develop within General Practice.

This is an ideal opportunity for someone who enjoys working with people, thrives in a busy and varied environment and would like to become a valued member of an established primary care team.

Main duties of the job

The role involves providing a friendly, efficient reception and administrative service to patients, visitors and the wider practice team.

Main duties include welcoming and assisting patients, answering telephone calls, managing appointments, responding to queries and signposting patients to the appropriate clinician or service.

Administrative responsibilities include processing correspondence, scanning and filing documents, updating patient records and registrations, supporting patient recalls and QOF work, and completing tasks delegated by clinical and non-clinical colleagues.

The successful candidate will work across both practice sites and will need to be organised, flexible and able to manage a varied workload in a busy General Practice environment.

Job description

Job DescriptionThe successful candidate will work across both Reception and Administration, providing an effective and efficient service to patients, colleagues and other healthcare professionals.

Reception DutiesYour responsibilities will include:

• Welcoming patients and visitors in a friendly, professional and courteous manner
• Answering incoming telephone calls and dealing with patient enquiries
• Booking, amending and cancelling appointments in accordance with practice procedures
• Helping and signposting patients to the most appropriate clinician or healthcare service
• Responding to patient queries and providing accurate information
• Processing repeat prescription requests and directing queries appropriately
• Handling requests for home visits in accordance with practice protocols
• Maintaining a clean, tidy and professional reception area
• Supporting the opening and closing of the practice when required

Administration DutiesYou will also undertake a range of administrative duties, including:

• Processing incoming and outgoing correspondence
• Scanning, filing and maintaining accurate patient records
• Processing new and temporary patient registrations
• Updating patient information on EMIS Web
• Monitoring and completing administrative tasks
• Supporting patient call and recall work, including QOF and long-term condition care
• Processing administrative requests and documentation
• Supporting clinical and non-clinical colleagues with delegated administrative tasks
• Attending staff meetings and contributing to service improvements

The duties are varied, and the successful candidate will undertake a range of responsibilities depending on the needs of the practice.

About us

Burney Street Practice is an established GP practice operating across two sites in Greenwich, located approximately a 10-minute walk apart.

Our multidisciplinary team includes GP Partners, salaried GPs, nursing staff, reception and administration teams, alongside Primary Care Network and community healthcare professionals.

We are a busy and friendly practice committed to providing high-quality, accessible patient care. We aim to provide a supportive working environment where staff are encouraged to develop their skills, contribute ideas and work together to continually improve the services we provide to our patients.