Receptionist/ AdministratorNHS
Job summary
Youll work across both reception and administration, helping patients and supporting the smooth day-to-day running of the practice.
Were looking for someone who is:
- Friendly, confident and a great communicator
- Organised and comfortable working in a busy environment
- Reliable, adaptable and a team player
- Confident using IT
- Flexible with their working days and hours and is available Monday to Friday between 7:45 and 18:45
Working pattern
This is a permanent 25-hour contract with a flexible working pattern to cover annual leave. Hours will vary according to practice needs, so you may work fewer hours some weeks and more in others.
Your pay will remain based on 25 hours per week, and rotas are provided one month in advance. There will be occasions when you work full time hours which are 37.5 hrs per week.
Hours will vary according to practice needs, so you may work fewer hours some weeks and more in others.
Your pay will remain based on 25 hours per week, and rotas are provided one month in advance.Working pattern
This is a permanent 25-hour contract with a flexible working pattern to cover annual leave. Hours will vary according to practice needs, so you may work fewer hours some weeks and more in others.
Your pay will remain based on 25 hours per week, and rotas are provided one month in advance. There will be occasions when you work full time hours which are 37.5 hrs per week.
Main duties of the job
Main duties of a GP receptionist include:
- Welcoming patients and dealing with enquiries in person and by telephone.
- Booking, changing and cancelling appointments using the clinical system.
- Signposting patients to the most appropriate service or clinician using practice protocols.
- Processing patient requests, including prescriptions, test results and general queries.
- Registering new patients and keeping patient information accurate and up to date.
- Handling confidential and sensitive information in line with GDPR and practice policies.
- Supporting clinicians with administrative tasks, messages and patient correspondence.
- Managing incoming documents, emails, post and other communications.
- Working closely with the wider practice team to support the smooth day-to-day running of the surgery.
- Dealing professionally and sensitively with patients who may be unwell, distressed or frustrated.
Job description
Main duties of a GP receptionist include:
- Welcoming patients and dealing with enquiries in person and by telephone.
- Booking, changing and cancelling appointments using the clinical system.
- Signposting patients to the most appropriate service or clinician using practice protocols.
- Processing patient requests, including prescriptions, test results and general queries.
- Registering new patients and keeping patient information accurate and up to date.
- Handling confidential and sensitive information in line with GDPR and practice policies.
- Supporting clinicians with administrative tasks, messages and patient correspondence.
- Managing incoming documents, emails, post and other communications.
- Working closely with the wider practice team to support the smooth day-to-day running of the surgery.
- Dealing professionally and sensitively with patients who may be unwell, distressed or frustrated.
About us
Stainland Road Medical Centre is a friendly and supportive GP training practice, providing high-quality primary care to around 11,500 patients. We have an experienced multidisciplinary team of GPs, nurses, healthcare professionals and administrative staff, and pride ourselves on teamwork, patient care and creating a welcoming environment for both patients and colleagues.