Care Coordinator (with Triage Support)NHS

Job summary

We are looking for a friendly, organised, and proactive Care Coordinator to join our busy practice team.

You will help patients access the right care at the right time by supporting the practice triage process, coordinating care, and working closely with GPs, the wider practice team, and community services. You will play a key part in helping patients navigate their healthcare journey and ensuring they receive timely, personalised, and well-coordinated support.

Main duties of the job

The Care Coordinator plays a key role in ensuring patients receive coordinated, patient-centered care within the Primary Care Network (PCN). You will work closely with GPs, clinical staff, and community partners to support patients, particularly those with long-term conditions, and help improve their health outcomes. Your role will involve administering and assisting with the practices triage workflows, preparing relevant patient notes for clinical review, proactive care, supporting MDTs, and ensuring patients and carers have access to the right services.

Job description

-Identify and manage a caseload of patients, especially those with long-term conditions.

-Assist with the practice's triage system, helping the GP team sort, prioritise, and prepare incoming patient requests.

-Ensure patients are directed to appropriate services and book appointments with the right multidisciplinary professional based on triage outcomes.

-Provide support to carers and families.

-To support the coordination and delivery of MDTs.

-Collaborate with clinical and non-clinical staff to ensure effective care delivery.

-Use digital tools to help patients and carers navigate health and care services.

-Assist patients in accessing services, booking appointments, and answering queries.

-Develop personalised care plans with patients and support them through their care journey.

-Work closely with Social Prescribing Link Workers, Health Coaches, and community teams.

-Support the Clinical Director in the delivery of care specifications and patient care activities.

-Identify and promptly escalate any clinical, safeguarding, or patient safety concerns to the appropriate clinician or manager, in line with practice policies and procedures.

About us

Eversley Medical Centre is a friendly and dedicated training practice located in the heart of Thornton Heath, South London, serving a diverse patient population of over 10,000. Situated opposite Croydon University Hospital, we are well-served by public transport, making our practice easily accessible.

Our practice team is a dynamic blend of ethnicity, culture, and experience, which helps us provide inclusive and compassionate care to our patients. The practice is organised as follows:

Four GP partners, supported by salaried GPs, a physician associate and a nursing team. We belong to small but dynamic PCN and benefit from the expertise of other health professionals such a first contact physiotherapist, clinical pharmacists and a social prescriber.