Waste Administrative AssistantCouncil

About the role

Behind the Services That Shape Our Communities

Waste Services is at the heart of keeping North Northamptonshire clean, safe and sustainable. As an Administrative Assistant you will provide vital administrative support across the Waste service, helping to ensure efficient service delivery and a positive customer experience. Working collaboratively with operational teams and managers, you will play a key role in supporting essential services that make a real difference to local communities.

What will you be doing?

• Provide administrative support to Waste operational teams, including managing correspondence and coordinating meetings.
• Log, track and respond to customer enquiries using council systems, ensuring records are accurate and up to date.
• Support residents with enquiries relating to waste collections, garden waste subscriptions, recycling permits and highways issues.
• Process invoices, subscriptions and financial transactions accurately and within required timescales.
• Reconcile purchasing documentation and assist with payment processing.
• Collate and maintain performance data to support service monitoring and reporting.
• Schedule meetings, coordinate appointments and provide administrative support to management teams.
• Work collaboratively with colleagues across the Council to deliver efficient, high-quality services for residents.
• Maintain accurate records and support compliance with Council policies, procedures and quality standards.
• Promote excellent customer service while supporting safeguarding, equality, health and safety, and corporate parenting responsibilities.

About you

• Minimum of 5 GSCEs or equivalent including Maths and English A good standard of overall education
• Minimum 1 year experience of an office based customer focused environment; Familiar with Microsoft office suite and general office equipment
• Good IT and keyboard skills, including Microsoft Word and Excel;
• Good communication skills, written and verbal;
• Experience of undertaking admin procedures.
• Experience in using computer databases and other software applications
• Good analytical skills, with ability to analysis statistical data;
• Ability to work as part of a team and organise tasks and work unsupervised;
• Open approach and flexible attitude. Ability to build good working relationships with local communities and partners.
• Commitment to providing excellent customer service to the community;
• Ability to remain calm and diplomatic in challenging situations.

Our benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council

Armed Forces Community

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)

Attached documents

• HW Administrative Assistant.pdf

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Position type: Full Time