Tenancy Relations Officer - 12 months fixed termCouncil

About the role

We are looking for a passionate and proactive Tenancy Relations Officer (Renters' Rights Lead) to join our Private Sector Housing team. This is an exciting opportunity to play a key role in implementing and enforcing the new Renters' Rights Act across North Northamptonshire, helping to protect tenants, tackle unlawful practices, and improve standards in the private rented sector. You'll work at the forefront of housing enforcement, combining investigation, prevention, partnership working, and service development.

What will you be doing?

As a Tenancy Relations Officer you will be:

• Lead on tenancy-related enforcement under the Renters' Rights Act, including investigations into illegal eviction, landlord harassment, and non-compliance.
• Carry out proactive, intelligence-led enforcement activity to identify and address poor housing practices.
• Investigate complex cases and prepare evidence for civil penalties, prosecutions, and legal action.
• Work closely with housing, homelessness, legal, and enforcement partners to prevent homelessness and support vulnerable residents.
• Provide advice and guidance to landlords and tenants on their rights and responsibilities.
• Deliver training, support awareness campaigns, and contribute to the development of policies, procedures, and service improvements.
• Monitor enforcement activity, identify trends, and report on outcomes and performance

About you

You will have experience in housing enforcement, tenancy relations, regulatory services, or a similar investigative role. You'll bring excellent analytical and problem-solving skills, the ability to interpret complex legislation, and the confidence to manage challenging enforcement cases. Most importantly, you'll be committed to protecting tenants, promoting fairness, and achieving positive outcomes for local communities.

You should have:

• A degree or equivalent experience in Housing, Environmental Health, Enforcement, or a related field.
• Strong knowledge of landlord and tenant legislation, including the Protection from Eviction Act 1977 and Housing Act 2004.
• Experience investigating complex cases and working within a regulatory or enforcement environment.
• Excellent communication and stakeholder engagement skills.
• The ability to work independently, manage competing priorities, and build effective partnerships.

Interested in helping shape the future of private rented sector enforcement and tenant protection? We'd love to hear from you.

Our benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council

Armed Forces Community

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)

Attached documents

• Tenancy Relations Officer JD.PS (003)_Laura Walker.docx

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Position type: Temporary