Medical SecretaryNHS

Job summary

Medical Secretary (Band 3) Admin Services | Clinical Support Services Division Two permanent positions available: 1 x 37.5 hours per week 1 x 21 hours per week Working hours will be Monday to Friday between 8.00am and 5.00pm, with exact working patterns discussed at interview. The role will be site-based at either Whiston Hospital or St Helens Hospital, with site preference discussed at interview. We are seeking an accurate, well-organised typist with excellent attention to detail and a good working knowledge of medical terminology. The role involves typing clinical correspondence for multiple specialities, ensuring work is completed accurately and within agreed timescales.

Duties will include, but are not limited to:Audio typing of clinical letters and documentationWorking across a range of surgical and medical specialtiesChasing external tertiary referralsCovering telephones and dealing with enquiries as required

The JD & PS are currently under AfC review and are subject to change.

Main duties of the job

About You We're looking for someone who is:

Highly organised with strong audio typing and administrative skills.

Able to work independently.

Accurate, detail-focused and discreet.

You will be reliable and able to work both independently and as part of a team, with a strong commitment to delivering a professional and efficient service in line with NHS values.

Apply now to join our team.

Job description

To quality check documentation completed in clinical administration support.Audit reports bi-monthly against KPIs (key performance indicators).Mentor, train and supervise relevant staff as required by the Administration ServicesCo-ordinator.Complete any Tertiary Referrals to external Trusts and ensure these are completed on PAS system. Keep track of referrals to ensure patient is reviewed promptly.Check that follow up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway.Type dictation from audio transcription of clinical correspondence and documentation.Ensuring appropriate follow up arrangements /investigations are in place. Liaise with Personal Medical Secretary of specialty accordingly.Deal appropriately with concerns from staff in line with Trust policyTo answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.Accurate use of patient information using the Patient Administration System (PAS), including registration screen to check patient details are correct.Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.Print off EIS reports for dischargesTaking minutes of meetings and circulating to relevant groups.Obtain information requested by Administration Services Co-Ordinator.

About us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.