Business Support AdministratorNHS

Job summary

We are looking for a Part Time Business Support Administrator to join the TALKWORKS South Hams & West Devon Team based in Tavistock.

The TALKWORKS Service offers psychological therapies across Devon.

The administration team manage a high number of telephone and online referrals into the service, they also handle general queries and provide administrative support for a large team of psychological therapists and wellbeing practitioners. This can be a demanding and rewarding role for someone who is diligent, hard-working and passionate about patient care.

This part-time role is for 15 hours a week. The working pattern is negotiable however applicants must be available to work some of the contracted hours on a Friday.

Main duties of the job

The main duties for the Business Support Administrator role will be to process the large amount of telephone and online self referrals received by TALKWORKS Daily. Dealing with high volumes of calls in a sympathetic and calm manner. Booking initial appointments on our electronic patient record system IAPTus and processing appointment letters. Providing general admin support to the Therapists within the team.

Job description

Please see the attached Job Description and Person Specification which will provide further information on this role.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

Our values

We not only recruit employees based on their qualifications & experience - we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation. These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health & learning disabilities. We are a Disability Confident Leader Employer.