ReceptionistNHS

Job summary

The role of the Receptionist is to be a first point of contact for patients and clinical staff, as well as undertaking a full range of general receptionist administrative duties.

The post holder is required to be courteous, sympathetic, and professional in these dealings. The need to liaise effectively with other health professionals and colleagues is a major requirement of this post and previous experience of face to face and telephone communication with members of the public is essential. Answering telephone calls is a large proportion of the role and good IT skills are crucial, as the successful candidate will be required to update patient records as well as communicate effectively via our dedicated software and programs.

Main duties of the job

Applicants should have ideally worked or currently working in a GP Practice or customer service role.

Candidates must:

Ability to work on own initiative and as a member of a team

Ability to work under pressure and in a changing environment

Have an understanding, acceptance and adherence to the need for strict confidentiality

Ability to use own judgement, resourcefulness and common sense

Ability to work without direct supervision and determine own workload priorities

Ability to work as part of an integrated multi-skilled team

Pleasant and articulate

Excellent communication skills

Able to work under pressure

Able to work in a changing environment

Able to use own initiative

Problem solver

Job description

-Ensure an effective and efficient reception service is provided to patients and any other visitors to Balance Street Practice

-Deal with all general enquiries, explain procedures and make new and follow-up appointments.

-Use and management of the Triage system- effectively, responding to a patient request (e.g., sick note or repeat prescription) on the system or signposting/allocating patients to the most appropriate clinician for either a telephone or face to face consultation/appointment

-Using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

-Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

-To arrange patients home visits as per practice protocols

-Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

-Carry out departmental administrative tasks in accordance with the needs of the service.

-Enter patient information on to the computer systems as required.

Premises:

-Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

-Support all clinical staff with general tasks as requested

Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager

About us

Balance Street Practice is set in the town of Uttoxeter in Staffordshire. We have a population of 14,000 patients and we dispense to just under 6,000 patients.

We are a dedicated caring practice putting patients at the heart of our work. You will be joining a well establish team that undertake a variety of tasks to support and liaise with the in-house clinical team and other local healthcare providers in order to deliver high quality patient care and maintain accurate pertinent information.