Administration Team LeaderNHS

Job summary

We are excited to offer an opportunity for an experienced and motivated Administration Team Leader to join our growing Neurodevelopmental Services team. This is a pivotal leadership role supporting the delivery of high-quality Adult ADHD, Adult Autism Spectrum Disorder (ASD), Children and Young People's (CYP) ADHD, and CYP ASD services. The role provides an excellent opportunity to work within a multidisciplinary environment, ensuring patients and families receive a responsive, accessible and efficient service throughout their diagnostic and treatment journey.

As Administration Team Leader, you will lead a dedicated team of operational colleagues, oversee complex patient pathways, manage waiting lists and service performance, and work closely with clinicians, service leads and commissioners to support the delivery of safe, effective and patient-centred care.

This position is ideal for someone with strong operational leadership experience who thrives in a fast-paced environment and is passionate about delivering excellent services for neurodivergent individuals and their families.

Main duties of the job

As Administration Team Leader, you will:

• Lead and coordinate the administrative and operational delivery of Adult ADHD, Adult ASD, CYP ADHD and CYP ASD services.
• Oversee referral management, waiting lists, patient tracking and service performance to ensure pathways are delivered effectively and efficiently.
• Line manage and support a team of Operations Assistants and Senior Operations Assistants, promoting a positive, accountable and high-performing team culture.
• Ensure patients, parents and carers receive clear, timely and compassionate communication throughout their care journey.
• Monitor and improve data quality, reporting and operational processes across multiple digital systems.
• Produce and review operational performance reports, supporting quality improvement initiatives and service development.
• Build effective working relationships with clinicians, GP practices, commissioners, schools and partner organisations.
• Work collaboratively with other operational leaders to provide shared leadership, service resilience and cross-cover arrangements.

Job description

Reporting to the Head of Neurodevelopmental Services and Service Leads, the Administration Team Leader will provide operational leadership across a number of specialist neurodevelopmental pathways. The postholder will be responsible for ensuring referrals, assessments, follow-up activity and discharge processes are coordinated effectively whilst maintaining pathway integrity, high-quality patient communication and delivery against contractual and operational targets.

The successful candidate will have responsibility for managing operational teams, ensuring work is allocated appropriately, supporting staff development and maintaining high standards of service delivery. They will oversee waiting-list management, pathway performance, data quality and administrative processes, identifying opportunities for improvement and implementing effective solutions to support patient outcomes and service efficiency.

The role requires excellent organisational, communication and leadership skills, alongside the ability to manage multiple priorities within a complex healthcare environment. The postholder will work closely with clinical and operational colleagues to ensure patients receive a seamless, high-quality experience whilst supporting the continued growth and development of neurodevelopmental services.

Full Job Description attached.

About us

Vertis Health is a federation of general practices delivering high-quality NHS services across Worcestershire. We were founded by local primary care clinicians and are owned by the practices we serve. As a purpose-led limited company, the money we generate is reinvested into the local healthcare economy, helping to strengthen services, support innovation and improve patient care.

Our neurodevelopmental services are being built around clinical quality, meaningful outcomes and strong governance. You will join an organisation that understands NHS systems and values while giving experienced clinicians the opportunity to influence, develop and improve services.

Depending on the role, our benefits include access to the NHS Pension, structured learning and development, career progression and genuine flexibility.

If you want to help build a clinically rigorous, compassionate and sustainable service, we would be pleased to hear from you.