Duty of Candour OfficerNHS

Job summary

This role is an exciting opportunity to be part of an established, compassionate and dynamic Family Liaison team. You will have a solid understanding of Duty of Candour and how to apply this in practice. The post would suit someone who understands the NHS Patient Safety processes.

You will provide guidance and support to staff so that the Trust adheres to the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You will have excellent communication skills and the ability to build relationships with staff following a patient safety incident to ensure they are supported to be open and transparent with those harmed by incidents.

This position will provide a governance system to accurately record the application of Duty of Candour and you will become an expert in both the professional and regulatory processes for staff to use as a resource. You will need to maintain accurate records and be able to analyse and present data and information at Trust professional meetings including the board and wider stakeholders.

You will coach and train staff to have greater confidence in knowing when, why and how to apply Duty of Candour leading to improved learning and safety for the organisation.

Main duties of the job

The post holder will be required to:Provide a point of contact for staff and senior managers following a patient safety incident to advise, guide and coach staff regarding the application of Duty of Candour including providing appropriate signposting to other services.

Devise and deliver a training package in applying Duty of Candour, coaching colleagues in best practice and key skills in having difficult but open and honest conversations with patients, families and carers.

Provide a robust governance process which oversees, records and reports the application of professional and statutory Duty of Candour.

Job description

The successful candidate will need to be highly motivated, conscientious and be able to work on your own initiative. You will have experience of working at a senior administrative level and understand the NHS Patient Safety processes. You will prioritise competing demands and be resilient when dealing with distressing information and circumstances. You will have excellent interpersonal and communication skills building relationships with a wide network of staff. You will be engaging and facilitating learning for staff to ensure they understand when, why and how to apply Duty of Candour. You will be responsible for a robust governance process which oversees, records and reports the application of professional and statutory Duty of Candour.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £20.00 (standard) or £41.00 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.

You are encouraged to enrol for the DBS Update Service. An annual fee of £15 per year applies.

About us

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment.