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Darlington Customer Service & Admin

Team AdministratorNHS

Darlington, DL3 6HX Permanent £25,760 to £27,476
Posted 10 November 2026 Closing date 24 November 2026
Checked 4 hours ago · still listed on NHS Jobs Closes in 13 days · 24 Nov 2026
North Road Rail Station (0.6 miles, direct) Leeming Bar (Wensleydale Railway) (15.5 miles, direct) Interchange (5.7 miles, direct)

Job summary

An opportunity has arisen to recruit an experienced and highly motivated Team Administrator within Durham Child and Adolescent Mental Health Services. The team is currently based at Mulberry Centre, however the locality base will be changing in the near future, as the team no longer covers Darlington.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

The successful candidate will be required to provide administrative duties for the full multi-disciplinary team. The successful candidate will need to have excellent IT and organisational skills and a good knowledge and understanding of information systems. Significant secretarial/administrative experience is essential along with comprehensive knowledge and experience within Microsoft office applications.

The team is a busy and fast paced environment so the ability to work under pressure to meet deadlines with a flexible and motivated attitude to work is essential.

The role mainly includes day to day admin tasks such as processing referrals and booking appointments, answering the phone to service users and other agencies, tending to the central email box and attending clinical huddles.

Excellent communication skills, both verbal and written coupled with proven secretarial skills and previous experience is essential.

Job description

The successful candidates must also have the ability to be organised, efficient and have the capacity to prioritise their workload whilst dealing sensitively with issues and maintaining confidential information, attending huddles, monitoring the team inbox, making appointments and diary management.

The successful candidates must also have the ability to be organised, efficient and have the capacity to prioritise their workload whilst dealing sensitively with issues and maintaining confidential information.

The candidate may also asked to support the wider secretarial team including reception.

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.

About us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.

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