Knowledge and Information AssistantJobsGoPublic

Job summary

The Infected Blood Compensation Authority (IBCA) is a new arm’s-length body set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal.

IBCA will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right.

We are committed to putting the infected and affected blood community at the centre of every decision we make and every step we take to build our organisation to deliver compensation payments.

IBCA employees will be public servants. If successful in this role you will be appointed directly into IBCA, on IBCA terms and conditions as a public servant.

Successful applicants will join the Civil Service Pension Scheme.

Please note that the mission of IBCA means that it is likely to be fully operational for a period of approximately up to 5 years, after which IBCA will become a smaller residual service. When IBCA’s work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer.

Job description

We are seeking a Knowledge and Information Assistant to join IBCA’s Strategy and Policy directorate.

Within this role you will play a key role in the gathering and processing of data to support internal teams. This role will cover various workstreams focused on the review and reconciliation of data and documentations across claims. A key focus of this role will be to manage access requests from Claims Managers, undertake compliance checks to ensure that individuals' access has been removed in a timely manner, and assisting with activity such as moving documents.

Person specification

In this dynamic role, you will take ownership of an allocated workload, ensuring all tasks are delivered to a high standard within tight timescales. Working closely with Data Governance, Data Operations, and other key functions, you will support the delivery of vital workstreams by gathering, reviewing, and reconciling data for internal teams. You will also play a crucial role in supporting the review process for formal customer requests, ensuring decisions align with organisational policies and escalating cases when necessary, while effectively signposting internal stakeholders to the right digital and data support functions.

Beyond daily operations, we are looking for an agile and resilient professional who can seamlessly adapt to changing priorities and stakeholder requests to meet shared goals. You will build trusting relationships by communicating clearly with external partners across multiple channels, all while fostering a safe, inclusive environment that champions equality, diversity, and well-being. By proactively highlighting areas for process enhancement, you will act as a vital link between our data sources and organisational needs, ensuring we continuously improve and successfully navigate new workstreams.

Essential Criteria

The ideal candidate will have experience of reviewing, searching, retrieving and transferring documents and records safely, in compliance with organisational/regulatory standards both physically and electronically or worked in a governance function

Can demonstrate competent computer skills, including navigating document management systems, undertake searches across different systems to retrieve digital records and reviewing large amounts of information

Is comfortable working in a fast paced environment, with the ability to manage multiple tasks simultaneously, adapt quickly to changing priorities, and maintain a high level of accuracy under pressure.

Proven analytical and problem-solving skills to systematically undertake data quality assessments.

Desirable Criteria:

Has experience in using Google Suite, including but not limited to, Google Drive, Google Docs, Google Sheets and Google Mail to complete tasks.

Familiarity with data quality principles and experience with accurate, high-volume data entry.

Additional information:

A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.

Technical skills

We'll assess you against these technical skills during the selection process:

Information Management and Accuracy

Adaptability and Resilience in an evolving environment

Analytical skills and process improvement

Communication and relationship building

Benefits

Alongside your salary of £31,704, Infected Blood Compensation Authority contributes £9,184 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Premium allowance paid monthly after probation

Learning and development tailored to your role

An environment with flexible working options

A culture encouraging inclusion and diversity

A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%

32.5 days of paid annual leave plus 8 bank holidays

Family friendly policies to support you and your everyday responsibilities

Enhanced maternity and paternity leave, up to 12 months shared parental leave

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.

Application information

As part of your application, you will be asked to complete an anonymised CV, which should include your career history, skills, experience and qualifications.

You will also be asked to complete a Personal Statement, of no more than 500 words, that demonstrates how you meet the Essential Skills for the role.

At sift, you will be assessed on your CV and Personal Statement.

Should you be successful at sift, you will be invited to attend an interview where you will be assessed on technical skills.

Expected timeline (subject to change)

Expected sift date – w/c 23 November 2026

Expected interview date/s – w/c 30 November 2026

Interview location - Your interview will either be conducted by video.

Reasonable Adjustments

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Security Clearance

Please note that this role requires SC clearance, which would normally need 5 UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

For further information on National Security Vetting please visit the Demystifying Vetting website.

PLEASE NOTE: IBCA employees are public servants, therefore the Civil Service Nationality Rules (CSNR) do not apply. Candidates who do not meet the CSNR are welcome to apply and applications will not be rejected: successful candidates however will be subject to a Right to Work check to work within the UK.

Sponsorship

IBCA recruitment policy limits Skilled Worker visa sponsorship solely to roles designated as business-critical (internal role not prioritised as hard to fill). Because this position does not fall into that category, we will not be offering sponsorship. Therefore, to be considered for this role, you must be able to demonstrate your right to work in the UK without requiring employer sponsorship.

Further Information

A reserve list may be held for a period of 6 months from which further appointments can be made.

Any move to IBCA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the IBCA if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals

nationals of the Republic of Ireland

nationals of Commonwealth countries who have the right to work in the UK

nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)

nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : IBCA Recruitment Team

Email : [email protected]

Recruitment team

Email : [email protected]

Further information

Our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should contact the Resourcing Team at [email protected]

Attachments

Employee Offer Opens in new window (pdf, 1851kB)