GP ReceptionistNHS

Job summary

Salford Medical Centre is a GP practice with over 16,500 patients. We are one of the fastest growing practice in Salford taking on average 200-300 registrations per month. We also have a branch practice: The Quays Practice which currently operates out of Ordsall Health Centre (M5 3PH)

We are looking to recruit an additional part time Receptionist / Administrators to work within our Reception & Administration team. We are looking someone to work 25 hours over 5 days.

The right candidate will be a hard working & organised team player. We are looking for someone who is flexible and eager to learn new skills. Excellent communication skills (verbal & written) are essential and a good understanding of IT is desirable. Previous experience working in a GP practice or in a similar role would be an advantage however full training is provided in-house so inexperienced candidates should not be discouraged.

What the practice requires:

• You must be able to work between the hours of 8am - 6:30pm
• You must be able to work at BOTH sites.
• We require flexibility to cover sickness / annual leave (sometimes at short notice)

What we offer:

• Competitive salary based on experience
• NHS Pension
• 5 weeks annual leave in addition to 8 bank holidays (pro-rata)
• A friendly & welcoming team
• Supportive Management
• Uniform provided
• Extensive training in all aspects of the role.

Main duties of the job

The main duties of the Receptionist / Administrator role are:

• Answering & making calls to patients, relatives & other health care workers
• Appointment management
• New patient registrations
• Prescriptions
• Meeting & greeting patients
• Actioning tasks from the clinicians.
• Actioning referrals
• Actioning emails
• Patient recall management

The right candidate will have excellent skills in:

• Communication
• Time management
• Prioritisation
• Organisation
• Multitasking
• Problem solving

The right candidate will also be someone who is smart, calm, polite & confidant in their interactions with our patients & the wider team.

Job description

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Process incoming and outgoing mail

f. Initiating contact with and responding to, requests from patients, team members and external agencies

g. Process referrals to external agencies such as secondary care using the electronic referral system (ERS)

h. Process calling letters are requested

i. Process all DNA letters in accordance with current policy

j. Read code data on EMIS

k. Photocopy documentation as required

l. File and store records as required

m. Data entry of new and temporary registrations and relevant patient information as required

n. Input data into the patients healthcare records as necessary

o. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

p. Manage all queries (including administrative queries) as necessary in an efficient manner

q. Carry out system searches as requested

r. Maintain a clean, tidy, effective working area at all times

s. Monitor and maintain the reception area and notice boards

t. Support all clinical staff with general tasks as requested

u. Management of repeat prescriptions, ensuring they are processed accurately and efficiently

About us

Salford Medical Centre is one of 10 practices that make up the Salford South East Primary Care Network.We are a long standing high achieving practice and at our last assessment were rated as Good by the CQC.

We work using the EMIS clinical system as well as using Docman10, Ardens, Accurx, Outlook.

Our practice has seen a lot of change in the last 3 years due to the opening of our branch site. We have grown from being under 4000 patients to 15,000 patients. The patient demographic at each of our sites is very different which provides variety in speaking to people from all walks of life as well as a different working environment and with different members of the team.

Due to our practice expending our clinical & administration teams have grown and diversified. Our team is a mix of ages and backgrounds giving a wealth of knowledge & support for any new starters.

Our clinical team consists of: 1 GP Partner, 11 Salaried GP's , 1 ANP, , 2 Practice nurses, 2 HCA's, 1 Phlebotomist as well as access to our PCN Pharmacists & MSK Practitioners

Our clinical, nursing & administrative teams all work harmoniously together as they are all patient focused and driven towards providing the best care for our patients. We also continuously review our systems & processes in order to better meet our patients needs.