Clinical Patient Flow ManagerNHS

Job summary

Closing Date: 20.11.26

Shortlisting to take place after closing date: commencing 23.11.26

Interview expected to take place in the week following shortlisting: commencing 30.11.26

The Clinical Patient Flow Manager is a competent and appropriately trained relevant registered clinician working in the Command Centre, empowered to support the Clinical Site Matron (CSM) in overseeing the management of the hospital over the 24 hour period, providing oversight and transformational leadership to support Trust staff, reporting issues to On-Call managers as required.

To support the CSM in the leadership of the Command Centre team to ensure effective patient flow, facilitating access for patients to ensure their care pathways are safe, effective and efficient.

To contribute to the delivery of the Trust performance metrics and standards impacted by operational flow.

To work with the Clinical Lead and Medical Director for Patient Flow and the Command Centre to enhance patient flow, embedding systems and processes that enhance patient pathways of care, and improves oversight, access and patient safety.

To manage difficult and challenging situations out of hours that involves patients, staff and visitors.

To utilise the wall of analytics contained within the Command Centre to act swiftly and appropriately to alerts and issues. To have an understanding of Trust operational processes and procedures which impact on care provision and safe operational management to advise and support staff.

Main duties of the job

Support the CSM's as the first route of escalation for patient flow and clinical issues.

Has situational awareness through the utilisation of the electronic medical record, wall of analytics.

Support the CSM's in the management of deviations from patient care pathways; resolving bottlenecks and variation in service performance, ensuring effective communication and prioritisation with support services and a variety of clinical departments.

Support collaboration with all Command Centre operational staff and Clinical Service unit (CSU) leadership teams to identify process improvement strategies, reduce patient long length of stay (LlOS) and trend delays, supporting quality initiatives and enhancing/improving patient safety.

Will monitor analytic tiles to define patient activity triggers and feedback mechanisms to inform operational team members, Clinicians, and administrative teams to mitigate situations, patient safety concerns, flow issues or any operational barriers.

In collaboration with the CSM's and the Command Centre senior leadership team the post holder will support the development of quality and performance criteria and metrics for specific departmental initiatives.

Proactively and positively contribute to the successful overall performance of the Trust.

Job description

Proactively and positively contribute to the successful overall performance of the Trust.

Deliver excellent levels of customer service to all.

Support the CSMs in the development of effective ways of working to create strong partnerships and relations.

Support a team culture that fosters collaborative working among all staff groups.

Comply with corporate governance structure/policies.

In compliance with the Trusts practices and procedures associated with the control of infection

Support the CSMs in the provision of site management responsibility for the operational running of Bradford Teaching Hospitals Foundation Trust (including Community Hospitals).

Work alongside the CSMs, Command Centre Clinical Lead, Command Centre Medical Director and CSU teams to ensure timely, appropriate access for patients requiring hospital admission, care through to discharge.

Support the CSMs in the provision of transformational leadership to the rest of the Command Centre portfolio.

Use own judgement and advice from clinical teams, which may be conflicting, where expert opinion may differ.

Support the CSMs whilst working alongside the Patient Flow Coordinators to facilitate the identification and assessment of events to coordinate the transfer of patients out of preferred speciality.

Provide support to the CSMs throughout major and adverse incidents.

Update (in the absence of a CSM), as necessary but on regular basis, the Command Centre Clinical Lead and where appropriate the On-Call manager on capacity, quality, safety and operational issues.

Ensure frequent visiting of all wards/ED to ensure smooth operational processes ensuring operational continuity to maintain patient flow.

Attend/chair on behalf of Command Centre Clinical Lead and in the absence of a CSM any site meetings/conference calls.

Support the CSMs to instigate and lead the Trust escalation policy out of hours informing all relevant personnel.

Support the CSMs in the management and first response to incidents occurring within the hospital and liaise with senior staff/manager On-Call as required.

Act as a professional role model, demonstrating consistent ability to support, motivate and enable others.

Respond to concerns and complaints regarding patient access and placement.

Ensure clinical teams and operational services have direct access to up to date.

Work in conjunction with senior nursing staff in the deployment of staff, ensuring the safest skill mix across the Trust and reducing the risk of clinical incidences.

Lead the Command Centre team in the absence of a CSM to ensure the provision of site management responsibility for the operational running of Bradford Teaching Hospitals Foundation Trust (including Community Hospitals).

Support the CSMs to coordinate and plan with the relevant CSU, the scheduling and delivery, capacity, demand and access activity to maintain patient flow and achieve the performance standards.

To work alongside the CSMs to analyse and interpret sensitive and complex data and information.

To communicate varied and complex information clearly.

Be responsible for supporting the CSMs in the line management of staff within the portfolio.

Support the maintenance of effective communication systems to disseminate Trust and other relevant Information.

About us

Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:

• We value people
• We are one team
• We care

We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.