Senior Mental Health Practitioner NHS 111 option 2NHS

Job summary

NHS 111 MH option aims to make it quicker and easier for service users and carers to get the right support and advice they need for their mental health by:

Listening and help callers to work through immediate problems

Advising callers on how to access therapeutic and clinical support from their current care team following their care plan

Providing information about other services and resources including self-help materials and web based support that may be helpful.Signposting callers to other services or resources.

The role of the Senior Mental Health Practitioner is to receive calls escalated to them from the First Responders and Assistant Practitioners, and be able to provide immediate support or assistance via telephone support, expert advice and sign post service users to the most appropriate service.

The service operates 24/7 and practitioners are expected to work within a 24 hour shift pattern.

Main duties of the job

• To monitor calls that are received into the service for trends and respond to repeated calls from an individual appropriately, which may be liaising with open teams to formulate a consistent approach, boundary setting with regular callers, management planning abusive or inappropriate callers.
• To formulate care plans for regular callers needing a structured response in collaboration with the assistant practitioners who will manage the calls.
• To be the lead for frequent attender management group, meeting with the assistant practitioners to identify, review and clinically assess frequent attenders, formulate and review care plans and identify learning to share with the wider team.
• Collate and present frequent attender data with respect to trends and outcomes.
• Work with callers presenting as complex or high risk that are passed to them by the First Responders and Assistant practitioners.
• To work collaboratively with other agencies including CAS, GM Police, NWAS, Local authority to share relevant clinical information in order for the patient journey to be identify & an alternative management plan identified.
• To understand how/why an individual package of care for service users with mental health problems, including signposting where necessary.

Job description

Please find attached job description for more detailed information and the main responsibilities of this role.

About us

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel