Patient Experience & Clinical Safety Specialist #1201NHS

Job summary

Are you passionate about fostering a 'just culture' and driving systems-level change to improve patient experience? At Dougie Mac, we are committed to delivering the highest quality of patient care. We are seeking a dynamic and collaborative Patient Experience and Clinical Safety Specialist to work closely with our quality and compliance developer. This is a fixed term position for 18 months. In this vital role, you will work interdependently to integrate learning, identify risks, and champion opportunities for lasting change. You will use your expertise in systems thinking and human factors to reshape how we approach patient safety, ensuring a fair, open, and learning-focused environment.

Main duties of the job

Key Responsibilities: Lead & Support: Guide multi-professional responses to patient safety incidents, tailoring your approach to both new, under-recognised issues and long-term safety challenges. Embed Core Principles: Have oversight on patient safety processes by embedding systems thinking, human factors understanding, and PSIRF principles across all Dougie Mac functions. Drive Integration: Work closely with the wider quality team leads to ensure learning from patient care is fully integrated and escalated appropriately. Support and develop Patient Safety, Risk and Quality Improvement training to staff across the hospice.

Job description

Principal Duties & Responsibilities: 1.Provide patient safety expertise/leadership within the hospice; demonstrating compassionate leadership, visibility and supporting the continued development of the patient safety culture. 2.Embedding PSIRF framework and supporting staff to identify patients learnings from AAR/debriefs. 3.Lead the quality check of incident learning responses and reviews, ensuring that the correct review methodology is used, and any guidance is complied with. 4.Maintain an up-to-date patient safety incident investigation and PSIRF learning response action plan tracker. 5.Promote patient safety insight as an approach that incorporates understanding all sources of patient safety intelligence, including from incidents, risk assessments, investigations, mortality and morbidity reviews, inquests, research, clinical audits, positive experience, compliments and complaints, patient surveys. 6.To provide challenge and support to quality and clinical governance groups, to ensure the robustness of incident reviews, learning, recommendations and actions. 7.Communicate patient safety issues, including the definition, framing, escalation and presentation of identified issues, risks and proposed improvement to quality and Clinical governance committees. 8.Analyse clinical incidents, identify trends and support systematic reviews of patient safety and provide tailored reports when required. 9.Develop and implement improvement plans that enhance patient safety, service quality and clinical effectiveness. 10.Identification and escalation of clinical risk including impact of new service expansion or introduction of new software. 11.Provide consistent independent response to clinical aspects of complaints supported by relevant clinical director. 12.Support teams in identifying, assessing and managing clinical risks, ensuring appropriate escalation where required. 13.Maintain and update risk register in coordination with senior clinical directors. 14.Duty of Candour oversight where applicable. 15.Clinical input into what we audit and monitor implementation of recommendations and outcomes. 16.Support the review and development of policies, procedures with other SLG clinical leads. 17.Oversee Medical devices log. 18.Support and develop Patient Safety, Risk and Quality Improvement training to staff across the hospice. 19.Work collaboratively with Quality and Clinical Assurance Developer. 20.Work collaboratively with Health and Safety Lead.

About us

Dougie Mac provides compassionate care and support for adults, young adults, and children with life-limiting conditions across Stoke-on-Trent and North Staffordshire. As a values-driven organisation, we strive to deliver high-quality, person-led, and inclusive care across our inpatient, community, and supportive care services. Following our merger with Approach Dementia Support and expansion into children and young adult services, Dougie Mac now supports more people than ever before across all age groups and diagnoses. Our team is made up of dedicated, skilled professionals who are committed to delivering responsive and meaningful care in line with our hospice values. We offer a collaborative working environment with access to professional development, reflective practice, and staff wellbeing support. Dougie Mac is proud to be a financially independent local charity, offering a competitive salary and benefits package including generous annual leave, contributory pension scheme, funded study opportunities, hospice-paid healthcare cash plan, and free on-site parking.