Patient Services ManagerNHS

Job summary

Are you an organised and approachable team leader who enjoys supporting colleagues and delivering excellent patient services?

The Old School Surgery is looking for a Patient Services Manager to lead our Reception and Administration Teams and support the day-to-day running of our village dispensing practice.

Working closely with the GP Partner, practice leadership and Dispensary Managers, you will combine team management with regular reception and administrative duties.

Main duties of the job

Lead and support the Reception and Administration Teams.

Coordinate rotas, leave and cover, working collaboratively across departments.

Support staff induction, training, supervision and appraisals.

Oversee patient enquiries, administrative workflows and prescription request processes.

Coordinate complaints and help improve services through patient feedback.

Support IT systems, staff access, practice procedures and business continuity.

Provide practical reception and administrative support when needed.

Job description

Summary of job description:

The Patient Services Manager will lead the day-to-day running of the Reception and Administration Teams at The Old School Surgery, reporting to Dr Kinnersley or a manager nominated by him.

The role combines staff management with regular reception and administrative work. Key responsibilities include:

• Coordinating rotas, leave and staffing cover, working closely with the Dispensary Managers.
• Supporting staff induction, training, competency assessments, supervision and appraisals.
• Overseeing patient enquiries, telephone services and online consultation requests, ensuring appropriate escalation.
• Managing administrative workflows, including registrations, correspondence, coding, subject access requests and repeat prescription administration.
• Coordinating complaints and supporting improvements arising from feedback and incidents.
• Supporting IT access, smartcard administration, infection prevention, business continuity and practice procedures.
• Maintaining accurate records and providing progress updates to the line manager.

The overall purpose is to support staff and ensure patients receive a welcoming, responsive and well-organised service.

About us

We are a friendly village general practice based in a converted Victorian school building in Chartham, with close working relationships across our clinical, dispensary and administrative teams.

We offer:

• A welcoming and supportive team.
• A varied role with regular patient contact.
• Relevant training and development.
• NHS Pension Scheme membership, if applicable.
• 5.6 weeks annual leave entitlement.
• Ample free on-site parking.