Ward Clerk - Acute Receiving / Acute Medical UnitNHS

Job summary

Are you organised, approachable and motivated, with excellent communication skills and a passion for providing high-quality patient care through effective administrative support?

We are looking for full and part time enthusiastic and reliable Ward Clerks to join our busy administrative team, providing essential support across the Acute Receiving Unit (ARU) and Acute Medical Unit (AMU).

The ARU and AMU are fast-paced acute medical environments, supporting the assessment, treatment and ongoing management of patients requiring urgent and emergency medical care. Working as part of a wider multidisciplinary team, you will play an important role in ensuring the smooth running of both services and supporting the delivery of safe and effective patient care.

This is an exciting opportunity to join a developing service, with the ARU moving towards a 24/7 model of operation. The successful candidates will work across both ARU and AMU, providing flexible administrative cover to meet the needs of the services.

Main duties of the job

As a Ward Clerk, you will be responsible for providing a comprehensive administrative and clerical service, acting as an important point of contact for patients, relatives, visitors and healthcare professionals.

Your responsibilities will include:

• Maintaining accurate and timely patient information on the Trust's electronic patient record systems.
• Supporting patient admissions, transfers and discharges, ensuring patient information is updated promptly.
• Supporting the booking and coordination of patient appointments, including arranging return appointments and follow-up reviews as requested by the clinical team.
• Welcoming patients, relatives and visitors and directing enquiries appropriately.
• Answering telephone calls and responding to queries in a professional and helpful manner.
• Supporting the clinical team with administrative tasks to facilitate effective patient flow.
• Preparing and maintaining patient documentation and ensuring records are available when required.
• Liaising with other departments and clinical teams to support the coordination of patient care.
• Maintaining confidentiality and ensuring compliance with Trust policies and procedures.
• Providing administrative support across both ARU and AMU, including during periods of increased activity.

The post will operate within a 24/7 service, requiring participation in a rotational shift pattern covering days, nights, weekends and bank holidays.

Shift patterns are: 07:00 19:30 19:30 07:00

Job description

Essential person specification requirements

Qualifications

• Computer literate
• Good standard of education
• Ability to work towards an NVQ3 qualification

Experience

• Experience of working within a related area e.g. health care/ social care
• Experience & knowledge of multi-disciplinary team working
• Experience of filing systems
• Work with computer software systems e.g. Microsoft office, email & internet

About us

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers, home electronics schemes, working carers support, carer-friendly policies, and more. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.