Urology Clinic ManagerNHS

Job summary

Secondment 15 months

An exciting opportunity has arisen for an enthusiastic, motivated, and experienced individual to join our Urology Service as a Urology Clinic Manager.

The post holder will play a vital role in supporting the delivery and operational management of urology outpatient services and diagnostic pathways. Working closely with clinical and operational teams, the successful candidate will lead service improvement initiatives, manage patient pathways, and ensure the delivery of high-quality patient-centred care.

The successful candidate will be a highly motivated individual with strong leadership skills and a proven track record of delivering service improvement within a healthcare setting.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

The Urology Clinic Manager will be responsible for the operational management and performance of Urology outpatient and diagnostic services, ensuring patients receive timely, safe and effective care throughout their pathway.

The post holder will manage clinic capacity, appointment scheduling, waiting lists and patient flow, working closely with consultants, nurses, administrative teams and diagnostic support to deliver service objectives and achieve national and local performance targets.

They will support with the development and implementation of service improvements, including direct-to-test pathways, monitor performance, identify opportunities for improvement and support pathway remodelling.

The post holder will provide leadership and management to administrative and support staff, promoting a positive team culture and ensuring staff are supported to deliver high quality patient centred care.

Working alongside teams within clinical areas, the Urology Clinic Manager will act as a visible role model, providing day to day operational support, resolving issues and helping to support a smooth patient journey.

The post holder will ensure compliance with Trust policies, governance requirements and patient safety standards, while supporting the management of complaints, incidents and patient feedback. They will also contribute to workforce planning, staff development, resource management and the delivery of continuous service improvement across the Urology service.

Job description

Manage the running of Urology outpatient and diagnostic services. Ensure patients progress through their care pathway in anefficient manner.

Monitor waiting times and performance targets, taking action to improve service delivery.

Coordinate clinic capacity, appointments, waiting lists.

Lead and support service developments and pathway improvements.

Provide line management, leadership and support to administrative and support staff.

Work closely with consultants, nurses and operational teams to deliver safe, high-quality care.

Monitor performance to identify opportunities for improvement.

Ensure compliance with Trust policies, quality standards and patient safety requirements.

Support the management of complaints, incidents and patient feedback, ensuring learning is embedded into practice.

Contribute to workforce planning,staff development and training.

Promote a positive patient experience and high standards of customer care.

Support the effective use of resources.

Represent the service at meetings and contribute to wider organisational objectives.

Act as a role model, working alongside clinical and administrative teams to provide leadership, guidance and operational support, promoting a positive team culture and helping resolve issues to ensure a smooth patient journey

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.