Project Support Officer - NetcallNHS

Job summary

This is a great opportunity to build your digital project skills while helping improve how people access and navigate healthcare services. You'll support the implementation and ongoing development of the Netcall Digital Front Door within the Care Coordination Hub, working with operational teams, Digital Services, IT colleagues and suppliers

Main duties of the job

What you'll do:

• Support the setup, testing, implementation and ongoing administration of Netcall
• Review referral, enquiry and access processes to identify opportunities for improvement
• Develop clear procedures, process maps, guidance and training materials
• Support and train colleagues, helping them adopt new digital processes confidently
• Monitor performance, investigate issues and support continuous service improvement

What we're looking for:

• A relevant degree-level qualification, or equivalent knowledge, skills and experience
• Experience supporting new digital technologies and ways of working
• Strong communication and IT skills, with confidence explaining technical information clearly
• Good analytical, organisational and problem-solving skills
• Experience supporting complex IT systems and an understanding of the project lifecycle

We welcome applications from different backgrounds, experiences and communities, and value ideas and teamwork that help create fair, inclusive and respectful services

Job description

Please refer to the job description and person specification attached to this job advert for more information.

About us

At CHCP, we're passionate about people and we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard at CHCP you have a real voice.

Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.

As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.