Booking Coordinator - OphthalmologyNHS

Job summary

We are excited to offer three full-time opportunities to join our busy and dedicated Ophthalmology team as Band 3 Booking Schedulers.

We are looking for enthusiastic, organised and motivated individuals who are passionate about delivering excellent patient care and providing an efficient, high-quality booking service.

These are important roles within the Ophthalmology department, supporting the smooth running of both inpatient and outpatient services. The successful candidates will play a key part in ensuring patients are booked for their appointments, procedures and treatments in a timely and efficient manner, helping to provide a positive patient experience throughout their journey.

Previous experience in a booking, administration would be advantageous. However, we are equally interested in individuals who demonstrate the right attitude, a willingness to learn and a commitment to providing an excellent service.

Main duties of the job

To work as a flexible member of a team to carry out clerical duties within the Patient Access Services giving support to patients, medical staff and the management process, maintaining an effective customer focused service.

Job description

Key Result Areas:Principle duties will be amongst the following dependant on area of work on the day:-Key Responsibilities:Negotiate patient appointments to attend for both Outpatients and day surgery/ in-patient procedures, working against agreed protocols either through face to face contact or via the telephone, including any changes to pre-planned dates.Ensure all relevant patient information is recorded on the Trusts PAS system and updated accordingly, including early offers of operation date.To be the point of contact in the Trust for booked admission enquiries from patients.Work flexibly and provide cross cover for colleagues in the Department.Deal with day to day enquiries from patients, Consultants and other staff within the Trust in a professional and calm manner.Inpatient /Outpatient Booking ManagementLiaise with clinicians to create a database of operation times per procedure, together with key information regarding fully utilising theatre lists.Strict adherence to sequential inpatient/outpatient booking, access booking times and the waiting list policy is essential.Book pre-operative assessment appointments as necessaryOrder any specialised equipment as necessary in a timely manner to ensure equipment is available for the list.Create and forward admissions and theatre lists to wards, theatres and other departments as necessary.Ensure any patients who have not responded to invite letters, or do not attend pre-operative assessment clinics, are dealt with in line with the Patient Access Policy.Ensure patients on a 2 week wait pathway are treated within national cancer target requirementsCommunicationEnsure patients are sent appropriate communication regarding their appointments i.e. confirmation letter to patient, reschedule letter, along with any relevant information.To provide non clinical advice regarding procedures & processes to the patient as per their individual requirements. To seek further advice from the Consultant or lead nurse if required.Liaise with patients to ensure they receive relevant information regarding the booking process with telephone & E mail contacts.Participate on the call handle rota, managing calls in a professional manner and assisting patients with their queries.

About us

Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

As part of our commitment to Equality, Diversity and Inclusion we encourage all applicants to complete a short survey. This can be accessed via the link below:

https://forms.office.com/e/ahWY3eAGM2

We appreciate you completing the survey.