Patient Triage AdvisorNHS

Job summary

Join our dedicated Lung Cancer Screening team and be the first point of contact for patients booking life-saving appointments. This is a rewarding opportunity to make a real difference in peoples lives while working in a fast-paced, supportive environment.

Main duties of the job

• Handle inbound and outbound calls to schedule and manage patient appointments
• Complete telephone triage consultations to assess eligibility
• Maintain accurate patient records and data for reporting
• Escalate issues and ensure follow-up appointments meet NHS guidelines
• Deliver excellent service while supporting patients from all backgrounds

Job description

Patient Triage Advisor Lung Cancer Screening

Location: Universal House, Erf Way, Middlewich Please note: The nearest bus stop is around one mile away, so having access to a car, whether by driving yourself or arranging regular lifts, will make travelling to the office easier.

Hours: Full-time | 8hour shifts between 8am8pm, Monday to Friday (flexible working pattern), plus 1 Saturday per month (8am12pm or 9am1pm).

Join our dedicated Lung Cancer Screening team and be the first point of contact for patients booking lifesaving appointments. This is a rewarding opportunity where you can make a real difference in peoples lives while working in a fast-paced and supportive environment.

What you'll do:

• Handle inbound and outbound calls to schedule and manage patient appointments, working toward set KPIs
• Complete telephone triage consultations to assess eligibility
• Maintain accurate patient records and data for reporting
• Escalate issues and ensure follow-up appointments meet NHS guidelines
• Deliver excellent service while supporting patients from a wide range of backgrounds

What were looking for:

• Experience in a customer or patient-facing role (this is a predominantly phone-based position)
• Strong communication and organisational skills
• Understanding of patient confidentiality and data protection (GDPR)
• Comfortable working with internal systems and quality assurance processes
• Confident handling queries with empathy and professionalism
• Previous contact centre experience is desirable but not essential

Next steps:

• Complete an application form
• Complete 4 automated video interview questions
• CV & video shortlisting
• Face-to-face interview

About us

InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions, working in partnership with the NHS for more than 30 years to make healthcare better for more than 5 million patients each year.

Behind every test, scan and assessment is a team of people helping our services run smoothly, efficiently and with care. With opportunities across community, hospital and office-based settings, InHealth offers the chance to grow your career in a people-focused organisation where your work supports millions of patients and helps bring high-quality healthcare closer to local communities.

InHealth is a place where you're trusted to do your job well, supported by people who value your expertise and give you the space to act on it. Teams show up for each other, leaders back your judgment and help remove blockers rather than create them.

New opportunities open as we grow - whether that's progressing, moving sideways or taking on something different as your strengths evolve. And everything we do is focussed on making healthcare better - for patients, partners and the people delivering care.

Read more about us here: Who We Are - InHealth Group