Children’s Allied Health Professionals (AHP) Business Support OfficerNHS

Job summary

This role isnot eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

Business Support Officer (fixed term/internal secondment)

Are you an organised and proactive administrator looking for a rewarding role within Children's Community AHP Services?

We are seeking a Business Support Officer (30 hours) to provide high-quality administrative and business support, helping our teams deliver effective services to children, young people, and their families.

You will have strong administrative experience, excellent organisational skills, and confidence using Microsoft Office applications. Experience in data analysis, report production, and presenting information is essential, along with strong communication skills and attention to detail.

Working closely with clinical and operational teams, you will support service delivery, coordinate administrative processes, and contribute to service improvement and Trust objectives.

The post is primarily based at Sir Robert Peel Community Hospital, Tamworth, with occasional travel across Southern Staffordshire required. Access to reliable transport for business purposes is therefore essential. Some home working may be available by agreement.

NHS or healthcare experience would be advantageous but is not essential

Please note: If applying for a secondment please ensure that you have approval from your line management prior to submitting your application.

Main duties of the job

Main Duties

• Provide comprehensive administrative and business support, acting as a key point of contact for staff, stakeholders, and partner organisations.
• Manage and develop efficient administrative systems and processes.
• Support the Service Manager, Operational Leads, and Clinical Leads to meet service and Trust objectives.
• Produce reports, spreadsheets, presentations, and data analysis to support planning, supervision, service delivery, and quality improvement.
• Work with Corporate Services to identify under-recording of clinical activity and improve data quality and compliance.
• Monitor performance and activity data, highlighting issues to clinicians and escalating concerns through Operational, Clinical, and Service Managers as required.
• Support meetings through agenda preparation, minute taking, and action tracking.
• Assist with audits, projects, governance activities, and service improvement initiatives.
• Contribute to the wider Business Support Officer network, promoting consistency and sharing best practice across services.
• Participate in supervision and deliver training where required, including supporting the induction of new staff members.

This role requires excellent organisational, communication, and analytical skills, with the ability to manage competing priorities and work effectively with colleagues across multidisciplinary teams.

Job description

Main duties and responsibilities

• Request information / activity reports that are required on behalf of the Service Manager, Team Leaders including data timeliness, data quality, waiting times, wait lists, management reports etc.
• Provide a central point of contact to respond to/resolve any queries on behalf of Service Manager, and Team Leaders where appropriate in relation to all Key Performance Indicators.
• Contribute to a robust and strong cohesive framework from the established BSO network, providing support to colleagues to ensure consistency and equity of provision across Services/Teams as required.
• Responsible for liaising with Corporate / Support Services to obtain data / performance reports e.g. activity reports, workforce and training data, financial information.
• Provide regular monthly Service/Team updates as required to Service Manager and Team Leaders.
• Attend internal and external meetings relevant to post, taking minutes and distributing using appropriate systems, arranging a variety of meetings and sourcing agenda items, as directed by the Service Manager and Operational Team Leader.
• To be available for regular supervision by Team Leaders
• Support and participate in the Business Meetings held on a monthly basis within the clinical teams.
• Be accessible wherever possible at all times within core working hours.
• Requirement to travel between Trust sites across a wide geographical area within Staffordshire and Stoke on Trent.
• Ability to use a range of software programs, such as Microsoft Word, Excel, PowerPoint, Outlook, and a range of office equipment including multi-function device for photocopying, printing, scanning etc

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may close this vacancy early if we receive a high volume of applications

Please note: If you use Artificial Intelligence (AI) as part of your application, we encourage you to review the Trust's guidance on the use of AI within the recruitment process. Further information can be found on Join Us :: Midlands Partnership University NHS Foundation Trust or www.mpft.nhs.uk/joinus