Operations ManagerNHS

Job summary

We are a well-established and highly respected GP practice, operating from purpose built bright modern premises, providing care to 11,000 patients in Islington.

We are looking for an Operations Manager with excellent interpersonal and organisation skills to join our committed and loyal team and work closely with the Practice Business Manager.

Main duties of the job

Working closely with the Practice Business Manager and GP Partners, the role is responsible for the smooth running of the day-to-day management functions within the practice, ensuring CQC compliance, premises management, health and safety and IT.

Job description

Support the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

Provide leadership and guidance to all staff, ensuring that they adhere to policy and procedure at all times

Implement systems to ensure compliance with CQC regulations and standards

Support the complaints process and ensure that staff are fully conversant with the complaints procedure

Support with recruitment, including pre-employment checks

Oversee the staff induction programme

Carry out effective staff appraisals

Support the Practice Manager with HR functions

Lead the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues

Update and act as the focal point for the practice website

Review and update templates, ensuring they relate to current practice

Market the practice appropriately to ensure patient population is stable or increasing

Manage contracts for and highlight issues with maintenance

Support the achievement of QOF targets

Oversee patient services matters

Identify and deliver team training where required

Monitor all mandatory training ensuring staff are up to date

About us

We have 3 GP Partners, 6 salaried GPs and full nursing and admin teams. We are an approved training practice with 6 GP trainers (including 3 GPs with senior Leadership roles in the London Deanery) and we are active in our PCN and GP Federation.

We have been rated as good for all our CQC inspections, took the award for the best undergraduate teaching experience for UCL medical Students last year and have 4.1 stars on our Google Reviews.

There are excellent transport links, including Kings Cross-St Pancras and Euston mainline train stations, Farringdon and Angel tube station within a mile of the practice. We also offer free on-site parking.