Customer Services Adviser (Temporary for 6 months) 102603 - 495289JobsGoPublic

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, people-focused environment? If so, we’d love to hear from you!

About the Role

As a Customer Service Adviser, you’ll be the first point of contact for our customers, providing friendly, efficient, and accurate support across a range of queries relating to all council services. Whether it’s resolving an issue, offering guidance, or simply making someone’s day a little easier, your role is all about putting the customer first.

What You’ll Do

Handle customer enquiries using a variety of media channels

Provide clear, accurate information and solutions

Maintain detailed and up-to-date customer records

Collaborate with internal teams to resolve complex issues

Contribute to a positive working environment

What We’re Looking For

Excellent communication and interpersonal skills

A genuine passion for helping people

Strong problem-solving abilities

Ability to stay calm under pressure

Previous customer service experience is essential

What We Offer

Comprehensive training and ongoing support

Opportunities for career progression

A friendly and inclusive team environment

Flexible working options

Employee discounts and wellbeing initiatives

If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race.

Job Description

Additional Salary Information

Stirling Information

The Benefits

30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service) Pro-rated for part time roles.

Flexible working including hybrid office/work from home arrangements where the role allows. We have a good balance across our teams, retaining the benefits to work/life balance of working from home part of the week, with the collaborative and social benefits of working from the office 2-3 days per week

Biennial incremental progression until top of your payscale is reached

Membership of the Local Government Pension Scheme. For further details visit https://www.scotlgpsmember.org/about-the-lgps/

Up to 6 months full sick pay and 6 months half pay dependent on length of service

Carers Leave

Up to 4 weeks paid Paternity Leave

Access to Health & Wellbeing support

Ongoing opportunities for Learning & Development

Cycle to Work Scheme

Lift share Scheme

Car Lease Scheme

Technology Benefit Scheme