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Customer Care Assistant

An exciting opportunity has become available to work within Customer Care in the Bereavement Services department, based at Macclesfield Cemetery Office, The position is for 0.6 FTE (22.5 hours) per week over Monday – Friday, working shifts of 8am-12:30pm week 1, and 11:30am - 4pm week two, on an alternating basis.

About you

You will provide reception, clerical and administrative support within a multi-agency Streetscape and Bereavement Service and ensure that administrative processes related to the work of the team are effectively and efficiently delivered

As an organisation we continue to develop ways in which we assess our current and future workforce requirements within the Council. You will deliver a high standard of service, with the utmost compassion and dedication to the people of Cheshire East and surrounding areas, working effectively with IT to ensure a compliance with legislation and accurate record production.

The role is diverse with no one day the same, for more information on the role please view the 'In this job you will' section within the attached job description specification document.

The successful candidate will have:

· Empathy, compassion and a willingness to go above and beyond;

· A high degree of interpersonal skills;

· The ability to converse at ease with our external customers, ranging from Funeral Directors to individuals and families;

· A flexible approach to work;

· Understanding of IT software such as a range of Microsoft 365 products and an ability to adapt to new systems.

To find out more about the essential and desirable criteria for the role please view the attached job description specification document.

In return we are able to offer:

· Enhanced annual leave - Start with an impressive 34 days of annual leave (including bank holidays) from day one, and watch it grow to 39 days after just five years of service

· Purchase of annual leave – Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part-time staff)

· Salary sacrifice green car scheme - Drive green and save green! Lease a brand-new electric or hybrid car through our salary sacrifice scheme. There are no credit checks, no deposits, just significant savings and exclusive offers on a three-year lease

· White goods salary sacrifice scheme - Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big-ticket purchases like appliances, computers, and tech gadgets directly from your salary

· Enhanced public pension - Secure your future with our career average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay

· Cycle to work scheme - Save up to 25-39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money!

· Employee assistance programme - Access a completely free and confidential assistance service to help manage, reduce, and overcome life’s challenges, both at work and in your personal life

· Discounted gym membership - Stay active and healthy with corporate membership prices for Everybody Leisure, including:

o Gym, Swim and Group Fitness at all 16 facilities

o Off-Peak Racket Sports

o Athletics Tracks

o Sauna/Steam/Spa

Join us and experience a workplace that truly values and supports you!

Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities.

We are working for a brighter future – together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.

If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you.

As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together.

Applicants should ensure all sections of the application form are completed as failure to do so will result in their application being rejected. Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.

If you have not heard from us within 4 weeks of the closing date then it is likely that you have not been shortlisted on this occasion, however, please do not be discouraged from applying again.

For any technical enquiries please email [email protected]

For more information about the job please contact the Hiring Manager, Darcie Howard, at [email protected]

Please quote job reference number in all correspondence.

Attachments

Customer Care Assistant Job Description and Specification 2026.pdf