Community Highway Support OfficerJobsGoPublic

Job Introduction

Are you passionate about improving local roads and enhancing community satisfaction? If so, come and join our team and play a vital role in delivering high-quality highway services and making a positive impact in our community.

We are committed to fixing more roads and improving transport and digital connections and we are making significant investment into our network. We are looking for the right candidate to ensure we can deliver our ambitious Highways Roadmap aims and develop talent for the future.

This role is based at Leek and is full time.

Main Responsibilities

In this role you'll:

support the local Community Highways team to provide a community-based approach to the delivery of the highway service, improving elected member and community satisfaction.

provide a first-line response to enquiries and be the go-to person for community enquiries related to highways.

interrogate digital records and GIS systems,

collate information to respond to requests

support the production of reports and programmes of work.

The Ideal Candidate

The minimum criteria that will be used to shortlist for this role will be:

experience of working with complex data and responding to written and verbal enquiries

business administration experience or equivalent qualifications

excellent customer service skills

an ability to interpret maps with a good attention to detail

If you're unsure whether your skills or experience are suitable or you would like an informal chat, please contact: Angela Dickinson [email protected]

Interviews will be held during the week commencing 30th November 2026

“We’re happy to talk flexible working”

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

Please note: The minimum essential criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.